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Participant
February 12, 2018
Answered

AE CC 2018 ridiculously slow

  • February 12, 2018
  • 71 replies
  • 65460 views

Seriously, what is wrong with AE CC 2018!?

I'm on an absolute beast of a workstation, a HP Z840 with 128 GB RAM, dual Titan X:s and so forth, but I can't even preview a simple text animation!

It takes forever to preview, and playback tops out at about 10 fps... I've got nothing in the timeline but animated text, no other graphics, no video, nothing.

And it's not only the preview that's messed up, the entire interface is laggy, when I move the cursor in the timeline sometimes it takes like a second for it to catch up.

Everything I try to do, import a file, keyframe an object, add an effect to something, and so on, takes forever.

I've done restarts, checked nvidia drivers, purged all memory and disk cache, cleaned database an cache, everything you could ever think of, but it's still painfully slow.

I never had these problems in cc 2017, it ran like a dream.

I'm at a point where it is virtually imposible to work, and it's making me a bit frustrated to say the least.

Don't tell me I have to downgrade to be able to work, that would just be, well, silly.

Why on earth would anybody release a version this unstable?

This topic has been closed for replies.
Correct answer Kevin J. Monahan Jr.

Hi Niklas.Alden,

Please contact support for assistance with this: FAQ: How do I contact Adobe Support?

Let us know any solutions they help you find.

Thanks,
Kevin

71 replies

darionLeigh333
Participating Frequently
October 16, 2018

Hello again. I am getting somewhere with this now..

So I tried this... starting my PC is safe mode.

This disables all sorts of things, including audio. But guess what. After Effects performs like a dream. This means it is some external service associated with the OS.

Then I tried starting my PC in Diagnostic mode, again, no internet connection as you might expect. After Effects again works perfectly.

So I am in talks with an IT professional who helped me build my PC about identifying WHICH process running on my machine are messing with it. When I find and disable that sucker - I'll let you know more.

Participant
October 12, 2018

it does help.... but everything is super blurry on a 4k screen.. not the best solution indeed

darionLeigh333
Participating Frequently
October 10, 2018

I have a sad but workable solution. change your screen res to 1920 x 1080.

That seems to help on RAM preview.

Obviously not ideal but if you are stuck it seems to help.

Participant
October 4, 2018

just adding my 2 cents here (after struggling for ages to find out why ram preview is so freaking slow), i an confirm that hiding the timeline helps to speed up realtime ram preview (back to normal).... it's a pain in the a**.... and i really wish adobe gets their shit together and fix this UI redraw crap !!!!

AriSt100
Participant
September 29, 2018

It is so hard to use Adobe After Effects now. I am working on the latest 2018 MacBook Pro running El Capitan 10.11.6

I am also trying to export a 2 minute video to Media Encoder and it stalls after 1 hour.  The product is sooooo buggy.
I don't have an old copy of After Effects CC2014  that I know worked OK - how can I get a copy? I had no problems ever with that version.

Participating Frequently
September 27, 2018

has ANYONE gotten a resolution to this???? I just purchase the simplest text title template from Rocketstock and can't do anything with it. AE is SO SLOW!!!

And to Kevin.... Calling Adobe no longer gets us to a professional who LISTENS! It gets us a call center in India with the person clearly reading from a script and not an actual professional who understands our job. Once upon a time if I called Adobe, I actually got a user of the product out in Calfiornia who understood not only what I was going through, but also how to skip the "for dummies" question in the script.

Please let me know how to resolve this issue. the lag makes AE completely unusable and I'm on a deadline.

james grochowalski
Participant
September 28, 2018

*Edit. This did not fix anything.... Adobe get your S*** together.

I'm on a 2013 Mac Pro and have noticed slow ram preview times and rendering. It comes and goes, but I changed my Preview Settings to match these. Also changed zoom quality to Faster. I noticed an increase in ram preview time. Hope this helps.

Participating Frequently
September 20, 2018

...and now AE2014 is dropping the odd frame and the audio is jacked.... best. day. ever. Jumping to 2017....

Participating Frequently
September 20, 2018

So I installed AE2018 because I was given a project and had to, which then removed AME2014 and all my presets (awesome), I attempted to render from AME2018 and AE2018 and both estimated a 2min video would take 5hrs, which is insane but I left it crawling for half an hour before stopping, I gave up, back-saved to AE2014, rendered within AE and it's just taken 20mins... How can Adobe justify this as an improvement? Also, how do I get AME2014 back, ideally with my presets intact?

Participant
September 11, 2018

After reading all of these comments, I realize I must just wait for the Amazing team at ADOBE to fix this issue of lag. I was just trying to do a quick eyeball track and first thought my computer had frozen. Then after searching various forums saw it had moved. The clip is a total of 4 secs. I had never experienced such wait times on previous versions. Like everyone on here as a paying user this is not acceptable.

Please explain to me why it would be so hard for ADOBE to put out an update that reverts back to the WORKING version and then release this version once it is working properly.

The A in the logo I think stands for "arrogance"

Fresh Squeezed Creative
Known Participant
September 7, 2018

It's not even just during playback for me - sometimes rendering is painfully slow within AE or through Media Encoder...

A restart and it seems to sometimes expedite the render, how does that make any sense?

What baffles me is that, while it's painfully slow, it's using HARDLY ANY CPU!!!
This seems wildly inefficient to me!

The attached screenshots are rendering about 8seconds of Illustrator vector graphics animated in with motion blur - hardly overly intensive work. Yet, it's taking six minutes to render and using minute CPU power...???

Participating Frequently
September 10, 2018

Same here as well, I'm using AE 2018 15.1.2 on windows 10(1803), when I am draging the timeslider it always moving with great delay. My dekstop scaling is set to 125%. When I set it to 100% AE UI start to perform better. I'v installed AE 2015 as well and UI is performing the same way on scaled desktop.

Windows 10

2x intel xeon e5-2660

128GB RAM

gtx 970 driver 24.21.13.9836