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jackb73610421
Participant
Aug 30, 2017 5:33 PM UTC
Answered

AE CC Error (86::1)

I'm trying to relink an AE CC 2017 project with photos and footage that had been moved.

I do the replace command and navigate to the missing file. When I click ok I get (86::1) which is After Effects error: Unsupported video bit depth in source file. 

This project worked fine last November. No issues what so ever, now when I try and relink, it's not working

Anyone have an answer?

much appreciated

jack

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    crankmedia
    crankmediaCorrect answer
    Participant
    Sep 15, 2017 5:50 PM UTC

    Just went through this. The files have incorrect permissions which can only be remedied AFAIK by copying each file to desktop and replacing. Then you can move the files off desktop into a new folder and replace in AE again. You can't move a folder of assets to desktop, just one file at a time. Time consuming but works.

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    dremer1128
    Participant
    Mar 16, 2019 5:28 AM UTC

    I had a similar problem, and most of the solutions suggested didn't work. Putting the files on the desktop DID allow me to import them, but moving them anywhere else was useless. In the end I uninstalled AE 2018 and then reinstalled it. And for whatever reason, that did the trick. My files import now. I hope this helps!

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    Galen.Pehrson
    Participant
    Mar 12, 2019 11:48 PM UTC

    Hello I found the CORRECT fix for mac for AE CC Error (86::1)

    The problem is in an unsupported QT codec.

    Go to https://support.apple.com/downloads/quicktime and Download quicktime 7 and install.

    If you're on AE CC 2019 give it a try, if it doesn't work download the the version of AE 2017CC which supports the moov codec

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    jonathanberesford
    Participant
    Feb 26, 2019 12:55 AM UTC

    I after days of searching --- this thread solved it for me.  I changed my mother board and After effects refused to import perfectly good files it used.

    It was permissions.  Once I realised this the fix was easy in Windows

    Apply Permission (security tab in properties) for the folder and give full control to the user that after effects emulated (Users on my system)

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    nokook
    Participant
    Sep 24, 2018 8:13 PM UTC

    Hi,

    I just had the same problem with a jpeg. Here's how I fixed it... Instead of just doing a "save as" I used "export" "save for web" as a jpeg and everything worked fine.

    Hope this helps someone.

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    Fata Morgana
    Inspiring
    Oct 28, 2018 11:15 AM UTC

    Same problem here but only with "adobe dynamic link"

    try to import a character animator scene.

    It's work with mp4 for example, but then I lost avantages of the dynamic link...

    try to save the project on desktop but still the same problem

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    Fata Morgana
    Inspiring
    Oct 28, 2018 11:18 AM UTC

    ...i was running AE in 15.2 version but now It works with the 16 .0 version of AE

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    hussein100887
    hussein100887
    Participant
    Jun 14, 2018 8:04 AM UTC

    Hi,

    I had the same issue in photoshop and now in after effects.

    Open the image and duplicate it, then save the duplicated one to new location. it's worked for me.

    Greetings

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    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    May 14, 2018 10:03 PM UTC

    Hi JackB,

    This could be related to the following: Dropped support for Quicktime 7 era formats and codecs

    Try transcoding footage in an earlier version of our software. Does it work now?

    Thanks,
    Kevin

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    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    kleopatrak978179
    kleopatrak978179
    Participant
    May 20, 2018 8:09 PM UTC

    I'm in a middle of a project , I'm getting  (86::1) after a restart. There are 72 mov files in the footage from the same camera and only having issue with 4files. 3 of them reloads and only one is unable to relink. It was working for the last 10 days and now is not.

    Same issue with 4 animation photoshop layers.

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    crankmedia
    crankmedia
    Participant
    May 21, 2018 2:29 AM UTC

    Since it's just a few, try putting the files on the desktop and replacing from there. Then move to a media folder on a drive. Otherwise, it might but some other form of corruption.

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    güneya51194547
    Participant
    May 12, 2018 6:15 PM UTC

    I have same issue too. I can't open my best AE templates which includes AIFF and Alpha mov files after lastest AE update. Installing previous AE versions is the only solution for now. But this is big shame for Adobe's professional video editing side. I'm waiting for Adobe's urgent fix update.

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    Aecorn
    Aecorn
    Inspiring
    Apr 30, 2018 8:19 AM UTC

    Having this same issue, trying to upgrade a project from 13.8 to 2018.

    The assets need to be relinked, but are not relinking with an error of 86::1.

    "Unsupported video bit depth in source file."
    When deleting a lot of assets except for a single one, After Effects crashes, Ive sent in a crash report.

    I tried reinstalling AE 2017, that didnt help.

    I tried reinstalling AE 2015, and this did work...

    Still, this seems like a bug, and should be fixed.

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    Santos_Gallery
    Participant
    Apr 5, 2018 12:30 AM UTC

    same problem here, after yesterday i'm update After effect and Premiere apps

    *Update

    uninstall or delete all After effect 2018 and Premiere Pro 2018 apps folder that has been update

    and re-install again.. You can download the apps from here:

    All the New Adobe CC 2018 Direct Download Links, Now Available! | ProDesignTools

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    yhz1995
    yhz1995
    Participating Frequently
    May 8, 2018 5:55 AM UTC

    i updated PR and AE yesterday and same problem today.

    I reinstalled AE, problem solved in AE, but I open the PR project which linked to that AE project, problem came again. 

    and i tryed to delete all the cache files of PR and AE

    and problem fixed, damn.

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    hardyps90682934
    Participant
    Mar 27, 2018 5:59 AM UTC

    In my case the actual problem was a .gif , all other files were good , The same .gif was working fine the previous day and gave me a headache the next day. the same gif was not letting me link the other files also , and everytime i tried to link the files it showed me the same error because the gif was also there in that footage folder...so in case you get any error like this ... seperately try to import all the files.. all the best

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      C_Waldorf
      C_Waldorf
      Participating Frequently
      Mar 27, 2018 8:01 AM UTC

      Hi Hardy,

      our problem where, that we have a motion grafik projekt with this h.264 files.

      But some days later, perhaps with a litle ADOBE update,

      we become after the projekt is opening the 86::1 error.

      Greetings

      C.Waldorf

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