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Known Participant
February 2, 2014
Answered

AE CC Mac: After Effects Collect Files not collecting some files, including project!

  • February 2, 2014
  • 37 replies
  • 61233 views

I need to send a client some collected projects, but the File > Dependencies > Collect Files command is not collecting some of the files (after the project has been reduced, so all the files in the project are required), including the project file!

I just end up with a collected folder containing a "Footage" folder that includes some of the files and not others. This is a nightmare!! There are hundreds of files that will take days I do not have to manually track each file down.

Any suggestions?

J

    This topic has been closed for replies.
    Correct answer ebelharw

    Hey everyone -

    Running CC 2014 on Mac 10.9.5

    I kept getting this error when trying to collect:

    After Effects warning: The file 'filename' could not be found.

    So I know this is going to sound crazy, but the problem was the mouse and Wacom tablet. Anytime I gave it input when it was starting to collect it would error out like that. Then i tried putting down the wacom pen and clicking enter on the save dialog and boom - worked perfectly. Really strange bug - hopefully Adobe addresses it soon. Props to chandra hope on creative cow for tracking the problem down:

    https://forums.creativecow.net/thread/2/1052704

    hope this helps and hope the issue is addressed soon.

    Wes

    37 replies

    Dave Hell
    Participating Frequently
    June 27, 2014

    I suffered a lot for this and I'd like to help. This worked for me: https://forums.adobe.com/message/6502777#6502777

    My problem was that AE was always alerting me about missing footage, obviously the problem was not about missing footage, because in the Project Panel there was no missing footage (note that if this is happening After Effects stop the entire process, so copying the “missing footage” will not solve it. Also: When the Generating Report Only checkbox was active this error never occurred.

    I figured it out that the real problem was about file names too long. Online I found some articles and discussion confirming that the problem should be because of characters file names, paths, folder structure, special characters, etc.

    A clue come from the point Unicode conversion for robust support for characters (in file names, paths, etc.) of this old article: http://blogs.adobe.com/aftereffects/2013/04/whats-new-changed-after-effects-next.html

    So to recap try to ensure that in your Project Panel none of the file names is too long (I don't know which is exactly the limit), is containing special characters, and try to simplify your folder structure.

    In details I solved it following this steps (obviously the first three steps are to reduce, clean and simplify the project if it has a lot of files, folders and/or if it’s a complete mess):

    1. Reduce Project selecting just the really needed compositions to get rid of what I don't need
    2. Run the Project Cleaner script (http://aescripts.com/project-cleaner/) to get rid of redundancies and for a deep cleaning
    3. Run the OrganizeProjectAssets script http://provideocoalition.com/dtorno/video/organize-project-assets-free-after-effects-scrip t - to simplify the folder structure
    4. Manual double check to the file names
    5. Collect Files

    Hope this will help.

    Edit: Be careful when reducing and cleaning projects with expressions

    Participant
    June 6, 2014

    I'm having the same issue at work. We tried on two computers that have Mavericks, and one that hasn't been upgraded and it WORKED! on CC. SO Adobe whats the problem? how come you haven't been responding????

    Szalam
    Community Expert
    Community Expert
    June 6, 2014

    jjroman1989 wrote:

    SO Adobe whats the problem? how come you haven't been responding????

    This is a user-to-user forum where people (including Adobe employees) participate in their spare time. This is not an official place to contact Adobe. If you are experiencing problems and need immediate assistance, please contact Adobe Technical Support.

    Participating Frequently
    June 2, 2014

    I thought the work-around might be to click "OK" for the error message and then manually add the missing file into the collected project folder, however this DOES NOT WORK either. When I attempted this, a whole host of other files were also not collected, WITHOUT AN ERROR MESSAGE. I just sent a large collected project to a client who was rightfully angry to find missing files. The client now has to email me the file names so I can find them one-by-one and then deliver seperately.

    The issue is deeper than the punctuation in the file name suggestions. This thread started on February 2nd and after 3 months the problem is STILL NOT ANSWERED. My workflow depends on the ability to collect projects and deliver to clients. Adobe needs to fix this immediately.  

    Specs:

    AE CC 12.2.1.5

    OS X 10.9.3, Mavericks

    16 GB Ram 1333 MHz DDR3

    TaoHunter
    Participating Frequently
    May 13, 2014

    Same problem here.

    Mac OSX Mavericks 10.9.2 running After Effects CS 5.5 (Both fully updated)

    The actual illustrator file that is mentioned in the error pop-up collects but the project can't link to it and the collection process is terminated.

    It's got nothing to do with punctuation etc. I'm having this issue with files like faces.ai and grid.ai

    Something I will add to this. There seems to be something wrong in general with linking to AI files because they sometimes just loose connection to the files just scrolling through a comp.

    Szalam
    Community Expert
    Community Expert
    May 20, 2014

    TaoHunter wrote:

    Same problem here.

    Mac OSX Mavericks 10.9.2 running After Effects CS 5.5 (Both fully updated).

    Your issue is probably not the same. You are using CS5.5. Mavericks is not a supported OS for anything but CS6 and CC. I have seen a number of odd issues when trying to run CS5.5 on Mavericks. The fact that you're running at all is pretty good.

    regsquires
    Participating Frequently
    April 15, 2014

    Definately a bug. Tried the for all comps trick but this doesn't work in AE CS6.  I have the same problem with both AE CS6 and CC on OSX 10.9.2

    Really very annoying as I use this to clean up projects. Worked fine before I updated.

    Szalam
    Community Expert
    Community Expert
    April 15, 2014

    Are there any punctuation characters (?!$) or special characters in your file names or comp names? I noticed that the original poster has some comp names with question marks in them and I'm wondering if that would throw it off.

    Inspiring
    April 27, 2014

    Nice thought Szalam, but no. I thought I found a way round it in my previous post but it didn't work on re-visiting yesterday.

    The only way I could get it to work way to flick between All/For All Comps/For Selectrd Comps until one of them took the bait!

    Participant
    April 12, 2014

    I ran into the same problem yesterday on my iMac. I tried moving the files to a higher file structure and renaming longer file names thinking the long path names were the issue, but that did not work. I ended up moving my project to my older MBPro running Lion. Collecting worked like a charm on my laptop. Could this be a Mavericks issue?

    Here are my system specs:

    ** DID NOT COLLECT : Late 2013 iMac 27" 3.5 gHz i7 32GB Ram - OSX Mavericks 10.9.2 (AE CC 12.2.1.5)

    ** WORKED FINE : Early 2011 MBPro 17" 2.2GHz i7 4GB Ram - OSX Lion 10.7.5 (AE CC 12.2.0.52)

    Mylenium
    Legend
    February 3, 2014

    You have not provided any proper technical info like exact AE version, project info, file types, storage locations, file naming conventions and a million other things.

    Mylenium

    Todd_Kopriva
    Inspiring
    February 4, 2014

    As Mylenium says, we need more information.

    A screenshot of the Collect Files dialog box with your settings would be a good start, as we as the information requested here:

    http://forums.adobe.com/thread/961743

    Known Participant
    February 4, 2014

    Apologies for the lack of info, as I was panic-mode trying to get files to a client. I sidestepped the issue by resaving files down to CS6 and collecting files from that app, which worked fine!

    However, the issue still needs to be resolved, so here's some more information:

    MAC

    Mid-2010 Mac Pro

    Processor  2 x 2.4 GHz Quad-Core Intel Xeon

    Memory  24 GB 1066 MHz DDR3 ECC

    Graphics  ATI Radeon HD 5770 1024 MB

    Software  OS X 10.9.1 (13B42)

    AFTER EFFECTS

    Version 12.2.0.52

    OVERVIEW

    WIth project open, go File > Dependencies > Collect FIles... And then click "Collect..." on the box, choose a location and the click Save.

    Sometimes I will get a dialogue box pop up warning me about missing files (even though there are none in the project, and the Collect box did not mention any missing files). Regardless of whether that warning pops up, the resulting folder does not include the project file or the report text file, onlt the Footage folder. And usually there are lots of missing files in the Footage folder.

    Hope this info helps as this is very frustrating!!