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ArthurTLee
ArthurTLee
Inspiring
August 5, 2020
Answered

AE Crash 2020 on launch, frozen on Dynamic Link Server

  • August 5, 2020
  • 3 replies
  • 4782 views

Here is the beginning of the .crash file generated:

___________________________________________________________________________________

Process: AfterFX.exe [2112]
Path: C:\Program Files\Adobe\Adobe After Effects 2020\Support Files\AfterFX.exe
Product Version: 17.1.2.37
File Version: 17.1.2.37
Code Type: x64
Parent Process: explorer.exe [5028]


Date/Time: 2020-08-05 08:54:05 Mountain Daylight Time
OS Version: 10.0.19041.292
Report ID:

 


Time Awake Since Boot: 325 seconds


Crashed thread: 79 [15184] THREAD_PRIORITY_NORMAL


Exception Code: EXCEPTION_ACCESS_VIOLATION
Exception Parameters: Access violation writing location 0x0000000000000000
Exception Message: 3221225477 The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

 

....etc.

___________________________________________________________________________________

 

Literally the day before posting this, AE was working just fine on my Windows desktop. I updated my Nvidia drivers and installed all the Windows updates that were available. When I open AE, it will freeze during startup when it says "Cleaning Up, AEDynamicLinkServer".

 

I'm not sure what else to try. A friend of mine had the same issue and had to install versions of AE from back in 2016 in order for it to even open, but he said every three days he needed to install one version earlier to keep it from crashing.

 

What else would be suggested that I try? Also, if there is more information I can provide that would be helpful in troubleshooting this issue, please let me know.

 

Thank you ahead of time for the help!

This topic has been closed for replies.
Correct answer nishu_kush

Hi ArthurTLee,

 

Sorry for your issue with After Effects.

Could you share the complete crash report with us? We can get it translated.

In the meantime, you can try basic troubleshooting.

  1. Try resetting the preferences: https://community.adobe.com/t5/after-effects/faq-how-to-reset-trash-preferences-in-after-effects/td-p/10634342?page=1
  2. Disable the firewall and antivirus and see if it brings any change.

Let us know how it goes.

 

Thanks,

Nishu

3 replies

S
seank47951705
Participating Frequently
December 31, 2020

NO!  Resetting our user preferences is NOT an acceptable work around, and I won't let Adobe employees suggest it!  You're giving out bad advice for a buggy program.  

 

The solution is to right-click and "run as administrator" -->  also NOT an acceptable solution.  Fix your product, Adobe.

    nishu_kush
    nishu_kushCorrect answer
    Legend
    August 7, 2020

    Hi ArthurTLee,

     

    Sorry for your issue with After Effects.

    Could you share the complete crash report with us? We can get it translated.

    In the meantime, you can try basic troubleshooting.

    1. Try resetting the preferences: https://community.adobe.com/t5/after-effects/faq-how-to-reset-trash-preferences-in-after-effects/td-p/10634342?page=1
    2. Disable the firewall and antivirus and see if it brings any change.

    Let us know how it goes.

     

    Thanks,

    Nishu

    ArthurTLee
    ArthurTLeeAuthor
    Inspiring
    August 7, 2020
    Please download the attached file to view this post
    ToolfarmJP
    Community Expert
    ToolfarmJPCommunity Expert
    Community Expert
    August 6, 2020

    It is the past post. I hope it helps. Would you run it as an adminitrator privilege?

     

    https://community.adobe.com/t5/premiere-pro/connecting-to-dynamic-link-server/td-p/4075778?page=1

    ArthurTLee
    ArthurTLeeAuthor
    Inspiring
    August 6, 2020

    Thank you for the response! I tried this and the only difference now is that the window will open to send a crash report to Adobe. Before it would just crash with no window popping up. So, there's at least some progress! haha

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