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georgel95001130
Participant
July 1, 2021
Question

AE crashes on Startup M1 Mac

  • July 1, 2021
  • 1 reply
  • 939 views

Using M1 Macbook Pro

AE V 18.2.1

getting crash on start up with:

Last log message was: <150588> <SonyRawDecoder> <5> Found compatible GPU device for SonyRaw decode support. 

Generating crash log, which may take a few minutes.

Deleted all Adobe Files after uninstall and then:

Have completely reinstalled Adobe and getting same error.

Cannot find SonyRaw Decoder in system

 

Thanks for responses

This topic has been closed for replies.

1 reply

nishu_kush
nishu_kush
Legend
July 1, 2021

Hi georgel95001130,

 

Sorry for the crash.

Unfortunately, After Effects is not supported natively on the M1 based chip computers yet. It's running using Apple's Rosetta 2. It's difficult for us to provide any troubleshooting steps. More info: https://helpx.adobe.com/download-install/kb/apple-silicon-m1-chip.html 

Let us know if there are any other questions.

 

Thanks,

Nishu

dsiegelman
dsiegelman
Participant
June 29, 2022

Running Adobe AE (22.5.0) on a new Apple Studio Mac (M1 chip). AE keeps crashing when I set 3D Render to Cinema 4D. 

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