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Question

AE crashing on <No Intel device D3D11 or Dx9 context created, hardware decode not available.>

I am having a problem when I opening an AE file, it will just crash and start showing this message.

Let me know what is the solution for this.

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Community Manager

Hi there,

I can't find the crash report. Do you mind sharing it again?

Thanks,

Nishu

Participating Frequently

this is it

Community Expert

what are your PC specs? without information about your PC specs, we can't help

Participating Frequently

1070 gtx

Intel(R) Core(TM) i5-9600K CPU @ 3.70GHz 3.70

16.0 GB ram

Community Manager

Hi dd234490157ufd,

When does it crash? Is there anything specific or it's random? Are you using any third-party plugins? Also, does it generate any crash report: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-find-after-effects-crash-logs-on-your-computer/td-p/10333124

Let us know we are here to help.

Thanks,

Nishu.

Participating Frequently

u found one ?

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