AE Crashing with new CPU

Question

Upgraded my CPU from AMD2700x to AMD 5950x

Now AE is crashing when I use it - nothing else is crashing everything else is working fine.

Windows 10
Motherboard: MSI PERFORMANCE GAMING X470 GAMING PLUS AM4 AMD X470
64 GB RAM

GTX 2080 Super

Tried uninstalling and reinstalling AE. I'm about to just completely remove all Adobe apps and reinstall windows and then a fresh install of Adobe.

Neighbor_ · Accepted Answer

Reinstalling Windows did not help.

But my computer crashed outside of Adobe which led me to thinking it wasn't a software issues (thankfully) and it was more likely a hardware issue.

I went back to do some more research on this Bios update from AMD and they said that it's a beta version.

Long story short, I bought a new motherboard and everything is working perfectly!

nishu_kush · Answer

Hi Neighbor_, Thanks for reaching out.Did reinstalling the Windows help? If not, what happens when you try to launch After Effects? Do you see any error message or crash report?You could try the suggestions mentioned in the following article: https://community.adobe.com/t5/after-effects/faq-how-to-fix-common-after-effects-crashes/td-p/10684130Let us know if it helps. Thanks,Nishu

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded