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Participating Frequently
October 8, 2018
Answered

AE Cs6 on Mac OS

  • October 8, 2018
  • 3 replies
  • 1520 views

I would like to use AE. I bought it with CS6 but it has never opened. Is there an update I can get to use it on my computer?

Thanks

    This topic has been closed for replies.
    Correct answer Vinay Dwivedi

    Try 11.0.4 update and check if it helps.

    Adobe - After Effects : For Macintosh

    3 replies

    OussK
    Community Expert
    Community Expert
    October 9, 2018

    in all cases adobe stop updated the CS6 version to be 100% compatible with the latest OS X version so even if it's open you will face some other issue, like rename composition and layers...

    Participating Frequently
    October 8, 2018

    yes

    Vinay Dwivedi
    Adobe Employee
    Vinay DwivediCorrect answer
    Adobe Employee
    October 8, 2018

    Try 11.0.4 update and check if it helps.

    Adobe - After Effects : For Macintosh

    Participating Frequently
    October 8, 2018

    OMG! Vinay - it worked! Thanks!

    It says it's a trial version, so I don't know how long it will work for. But for now, all good.

    Vinay Dwivedi
    Adobe Employee
    Adobe Employee
    October 8, 2018

    Hi Emily,

    Please check the below document for the same.

    Learn how to download your Adobe Creative Cloud apps

    //Vinay

    Participating Frequently
    October 8, 2018

    Hi Vinay,

    I appreciate you taking the time to sent me this link. However, I already have the software on my computer, it just doesn't open, never has. I would like to ty to update it but I don't know how - it doesn't seem to be an option.

    If I click on the AE icon I message to tell me I can't use it. It is AE CS6 11.0. The other apps work.

    Any further ideas?

    Thanks,

    Emily

    Vinay Dwivedi
    Adobe Employee
    Adobe Employee
    October 8, 2018

    Do you have the serial number of the product?