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4 replies

nishu_kush
Community Manager
Community Manager
March 4, 2024

What are your system specifications (CPU, GPU, RAM)? Try this: Go to After Effects Preferences > Display > disable "Hardware Accelerated Composition, Layer, and Footage Panels".

Let us know how it goes.

Note: Moving this thread from Bugs to Discussions for troubleshooting.

 

Thanks,

Nishu

Participating Frequently
March 4, 2024

Hello, Nishu.

My system: Mac mini M2 Pro, 10 core CPU, 16 GPU.  16 GB RAM. 512 GB ssd.

I changed the settings but the problem remained. I added  this video.

nishu_kush
Community Manager
Community Manager
March 6, 2024

Thanks for the details and screen recording. Can you install the latest version of After Effects and see if the issue persists?

Looking forward to your response.

 

Thanks,

Nishu

Participating Frequently
March 4, 2024

Hello. The problem is something else. I cleared all caches. Cleared all memory. Reinstalled the AE. Removed all  3rd party plugins. The problem remains.

Community Expert
March 3, 2024

The preview is stuck in your cache. Use the Edit menu to Purge/All Memory and Disk Cache.

Participating Frequently
March 3, 2024

Ae version 23.6.2

Macos Ventura 13.6.4