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Participant
May 24, 2023
Question

ae does not display 4k video when exporting but plays sound

  • May 24, 2023
  • 1 reply
  • 542 views

hi! Recently, I encountered a problem when I export a 4k or 2k video to AE, it simply does not display, although the sound is audible. At the same time (as you can see in the attached photo) on the left does not display any information about the material. The video also does not play in the Media Incoder but it works in normal players (for example in VLC media player) If it's helpful to know, I downloaded this video from YouTube. I have read a lot of articles but I have not found this exact problem. Therefore, I will be infinitely grateful for any ideas or advice:)

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1 reply

nishu_kush
Legend
June 2, 2023

Hi katia_290481625x3w,

 

Thanks for writing in.

Is it happening with this particular file? Can you try transcoding the footage before importing into After Effects using Handbrake or a similar application?

Let us know if it helps.

 

Thanks,

Nishu