AE : Font missing everytime I reboot

Forum|Forum|3 years ago
August 26, 2022
1 reply
270 views

Hi everyone

I am working on a project on After Effects with "Poppins" font which I had installed with downloaded files from google. Once the font started disappearing when launching AE, so I uninstalled it from my PC and activated it on Adobe fonts, but at every reboot of my computer, it disappears from AE again.

So I have to close AE, open Creative Cloud, deactivate and reactivate Poppins (with 18 variations it takes quite some time) and restart AE every morning !

Any fix to this issue ?

Thank you

This topic has been closed for replies.

nishu_kush

Legend

Hi InesDlm.,

Welcome to the community and sorry for your issue.

Do you mind testing if it's only the After Effects that misses the font on every reboot or all the Adobe apps? Please try signing out and signing back into the Creative Cloud desktop app.

Let us know how it goes.

Thanks,

Nishu

I

InesDlm.Author

Participant

Hi, thank you for your reply

I checked Ai, Ps, Id, Pr and they're working just fine with the font.
I tried signing out and back, unfortunately it doesn't work... I also tried some advice from the net that was to delete the files in this folder AppData\Local\Temp\Adobe\After Effects\22.6\Typesupport, does not work either.

Any other idea what I could do ?

Thank you a lot

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