AE Keeps sending error message everytime I open it. It says Target CPU is not Genuine Intel.
- March 23, 2025
- 1 reply
- 300 views
I've tried to open AE multiple times but I keep getting this error message saying that my GPU is not Genuine Intel. I could still open AE in the last two weeks but yesterday this happened. Please help me because I don't want to restart my whole device just for this...



My After Effect version is 24.6.4.
Things I've done but the error message still appears:
- uninstalled and re-installed various versions
- tried to run as administraror
- restarted my laptop multiple times
- tried to open through Adobe CC
Last but not least, my laptop got the Trojan:Win32 virus inside but I've activated Malwarebytes and everything's settled down already. Does the virus might be the cause?

I've attached the Error Report too.
My device specifications:
Device name LAPTOP-0JP47RMA
Processor AMD Ryzen 5 5600H with Radeon Graphics 3.30 GHz
Installed RAM 16.0 GB (13.9 GB usable)
Device ID 7DBB2D42-724F-45FA-9F0A-74A577A2DD2F
Product ID 00356-24534-89643-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Pen support
