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TheMarketingEdit
Inspiring
August 5, 2025
Answered

AE not compatible on MAC?

  • August 5, 2025
  • 2 replies
  • 395 views

I have the new MacBook Pro M4, I had a Macbook Pro 2021 (intel) where I downloaded and installed CC. Now, I am trying to download AE and nothing happens, (when I transitioned to this new laptop all the apps including AI tranferred and downloaded with no problems using the Migration Assistant). I checked the compability specs and its says Mac Sonoma and others and I have Mac Sequioa, which doesnt seem to be listed), could that be the issue of why I can't update or download new/existing Adobe Apps?

 

Note: I usually use CC and all Adobe Apps on desktop PC at work, I want to use on Macbook Pro for convience and pratice at home, and I am the owner of the account as well.

Correct answer nishu_kush

I agree with Kevin. Intel-based Macs and M4-based Macs have different architectures. I'd recommend removing all the Adobe apps and installing them again, including the Creative Cloud desktop app. You can use the Adobe Cleaner tool to remove the Adobe apps. However, I am not 100% sure if that'll work in your case. If the cleaner tool doesn't work, you'll need to remove the apps manually. Here's the link: https://adobe.ly/4ftNXq7

Let us know how it goes.


Thanks,
Nishu

2 replies

ToolfarmJP
Community Expert
ToolfarmJPCommunity Expert
Community Expert
August 7, 2025

The link below is the system requirements of After Effects. You have a look at it.

 

https://helpx.adobe.com/after-effects/system-requirements.html

 

 

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    August 6, 2025

    Hi,

    Maybe it has something to do with the Migration Assistant. Have you tried reinstalling Creative Cloud apps? Let me know.

     

    Thanks,
    Kevin

     

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    T
    TheMarketingEditAuthor
    Inspiring
    August 6, 2025

    Yes, photoshop is requiring me to reinstall to make an update and I click over and over again but nothing happens, the screen does not change, the nothing installs, almost like screen frozen but I can move around in the Creative Cloud to get to different tabs really.

    nishu_kush
    nishu_kushCorrect answer
    Legend
    August 6, 2025

    I agree with Kevin. Intel-based Macs and M4-based Macs have different architectures. I'd recommend removing all the Adobe apps and installing them again, including the Creative Cloud desktop app. You can use the Adobe Cleaner tool to remove the Adobe apps. However, I am not 100% sure if that'll work in your case. If the cleaner tool doesn't work, you'll need to remove the apps manually. Here's the link: https://adobe.ly/4ftNXq7

    Let us know how it goes.


    Thanks,
    Nishu

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