AE not opening - showing only render queue

Forum|Forum|5 years ago
October 7, 2020
5 replies
8525 views

I am a mac user. When opening the adope after effects 2020.app I only see the render queue. I am not able to access any other menu.

Correct answer RNaveiro

Solved! Thanks @Byron Cortez but it wasn't for the shortcut. That .txt was to blame. 2 copies are created in different places.

Two copies of this file are created: ae_render_only_node.txt
One in Documents and one in (C: \ Users \ Public \ Documents \ Adobe)

I have removed that one and now it does open normally.
You have to delete both files!

From the Render Boss support they have answered me to tell me that this file was probably missing to be deleted.
Support reply:
AE uses the render-only txt file only if the 'Render as Render-Only Node' option is selected (see screenshot below) which is meant for secondary machines that are not logged in with Adobe (that way, Adobe doesn't ask you to log in before every render).

Make sure this option is not enabled. If it is, disabled it and click OK, and that should remove the file. The next time you open AE, it should open as normal.

If you'd like to remove the file manually, you have to remove it from Documents as you did, but there's another copy at C: \ Users \ Public \ Documents \ Adobe

Thanks again and I hope I have helped.
All the best

D

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Participant

Hi Robert,

This thread solves the problem for PC users, did you get a working answer for Mac?

Regards

David

B

Byron Cortez

Community Expert

@RNaveiro Perfecto! me alegro que puedas continuar con tus proyecto y por compartir la solución.

Saludos!

Byron.

B

Byron Cortez

Community Expert

@RNaveiro lo que estás abriendo es un acceso directo (tiene una flechita en una esquina) que posiblemente esté mal direccionado, te sugiero buscar el .exe original y darle doble clic a ese, no al acceso directo.

Byron.

R

RNaveiroCorrect answer

Participating Frequently

Solved! Thanks @Byron Cortez but it wasn't for the shortcut. That .txt was to blame. 2 copies are created in different places.

Two copies of this file are created: ae_render_only_node.txt
One in Documents and one in (C: \ Users \ Public \ Documents \ Adobe)

I have removed that one and now it does open normally.
You have to delete both files!

From the Render Boss support they have answered me to tell me that this file was probably missing to be deleted.
Support reply:
AE uses the render-only txt file only if the 'Render as Render-Only Node' option is selected (see screenshot below) which is meant for secondary machines that are not logged in with Adobe (that way, Adobe doesn't ask you to log in before every render).

Make sure this option is not enabled. If it is, disabled it and click OK, and that should remove the file. The next time you open AE, it should open as normal.

If you'd like to remove the file manually, you have to remove it from Documents as you did, but there's another copy at C: \ Users \ Public \ Documents \ Adobe

Thanks again and I hope I have helped.
All the best

B

Byron Cortez

Community Expert

No estás abriendo la aplicación como tal sino que has abierto el Render Engine. Intenta ir a Applications / Adobe After Effects 2020 y desde ahí ábrelo.

Byron.