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Alesclandre
Inspiring
Jan 4, 2022 11:50 AM UTC
Answered

AE plugins can't access license server

Hello,

I have several plugins that can't access the license server. 

I send you a video to show you what happens : the login page should have appeared after selecting the RTFX pack.

I saw this post but the guy from Adobe answered on direct email (??!...) 

RTFX is not the only plugin that can't access so how can I change that without going to info.plist ?

Thanks 

AlesclandreCorrect answer
Inspiring
May 26, 2025 2:59 PM UTC

Hello, I encountered the same problem and wanted to know from you, did you manage to solve it? If so, what did you do for this?


Sometimes, closing the panel and reopen it works.

But since this post and some updates from After Effects (or maybe from plugins), I've not had this issue again.

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5 replies

Mylenium
Mylenium
Legend
Jan 4, 2022 2:39 PM UTC

What does some third-party script/ plug-in have to do with AE? I fail to see how that's relevant for AE's core functions. If there are specific issues, you have to contact the plug-in vendors. Otherwise you have to provide more info on your system and critical stuff like how you actually installed and licensed those plug-ins/ scripts.

 

Mylenium

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AlesclandreAuthor
Inspiring
Jan 4, 2022 3:06 PM UTC

As plugins are inside After Effects, I guess After Effects is the chief officer of what it does or doesn't accept. 

I had several issues with third party plugins these last days, that I've never had before. And I guess that some configurations work, because if not, they won't sell it as is.

I contacted the vendors and they did have fixs, but I would have preferred not to have fix them. 

 

So let me reformulate my question : what is inside After Effects that doesn't allow me to access the license servers of those third party plugin ?

 

I'm on MacOS 10.13.6, AE 17.5.1

 

Thanks

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stazdrakul
Participant
May 25, 2025 6:04 PM UTC

Hello, I encountered the same problem and wanted to know from you, did you manage to solve it? If so, what did you do for this?

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