Skip to main content
B
Billy5E62
Participant
September 10, 2021
Question

AE & PP crash when scrubbing timeline or during RAM preview

  • September 10, 2021
  • 2 replies
  • 387 views

Hello!

 

Been frustrated as of yesterday as After Effects and Premier Pro started to crash without any error message (apps just freeze and Windows's End Task display kicks in). Once I scrub the timeline or initiate a RAM preview for a few seconds, the computer will just freeze on both apps. 

 

Media Encoder will also crash after a couple mintutes of exporting, but only the render crashs and not the entire app.

 

I suspect it might be a video driver/CODEC issue as this only happens when I'm previewing and exporting video, but need help to resolve.

 

Attemps to fix the issue so far:

- Uninstalled and installed various versions of AE, ME, and PP

- Cleared cache and purged memory

- Increased headroom for disk cache (50GB) and RAM (29GB)

This topic has been closed for replies.

2 replies

ToolfarmJP
Community Expert
ToolfarmJPCommunity Expert
Community Expert
September 11, 2021

I also agree you mention the cause is related to th graphic card driver. Would you update the driver or change the setting to CPU rendering?

nishu_kush
nishu_kush
Legend
September 10, 2021

Hi Billy,

 

Sorry for your issue.

Are you using any third-party plug-ins? Go to C:\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore and remove all the files and folders (except dummy.txt) if there are any. Restart After Effects or Premiere Pro and see if it brings any change.

Let us know if it helps.

 

Thanks,

Nishu

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices