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phloysy
Known Participant
December 26, 2017
Question

AE & PR immediately crashing on launch after new graphics card install

  • December 26, 2017
  • 3 replies
  • 864 views

After removing my old display drivers, installing my GTX 1050 ti and downloading the NVIDIA drivers.. my Adobe software crashes immediately once the splash graphic appears.

Previously, I was using a Radeon R7 200 series. I'm on Win 7 64bit system.

I'm desperate for a solution, any insight into this conundrum would be much appreciated, thank you!

This topic has been closed for replies.

3 replies

Kanikas
Kanikas
Legend
December 26, 2017

Moving to After Effects​

P
phloysyAuthor
Known Participant
December 26, 2017

Initially, I was using NVIDIA's 388.71 driver. I am rolling back to November, or however far until I find a functional version.


thank you for your suggestion

*update

no prior versions available have had a different result. I am still stuck.

Rameez_Khan
Rameez_Khan
Legend
December 27, 2017

Hey phloysy,

Are you getting any specific error messages?

Does the splash screen come up?

Does it crash while loading a specific plugin? [Take a close look at the splash screen while it's loading plugins]

Thanks,

Rameez

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phloysyAuthor
Known Participant
December 27, 2017

Hello Rameez,


The splash screen for After Effects does appear, although as soon as it should begin initializing media core, or before any items begin loading, windows gives me a message that AE has stopped responding.

I've tried Tdlr delay solutions, and I've tried all available NVIDIA driver versions.. all to no avail.

AE works when I disable my driver for my GTX 1050 ti.

I've also read on the forms about the "metal folders" tendency to overload the GPUsniffer.exe, however I can't locate the files to be removed here on my windows, nor do I know if that is the culprit..

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
December 26, 2017

Do not count on Windows to be fully up to date when it comes to device drivers

Go to the vendor site to be sure you have an updated driver for your graphic adapter

•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

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