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R
Ram44595420
Participant
June 6, 2018
Question

AE unable to import MP4 files after update 2018

  • June 6, 2018
  • 3 replies
  • 4826 views

Hi Team,

I am unable to import MP4 files in after effect 2018 it showing error like unsupported file format.

Kindly help ?

    This topic has been closed for replies.

    3 replies

    D
    DanielPierral
    Participant
    August 2, 2018

    Ok, turns out I was using the latest version of AE, AME and Premiere (15.1.1) and that version for some reason won't open the MP4 files. Shame on you Adobe, this sucks, hope you fix this soon.

    So I downgraded everything back to version 15.1 and files open as usual.

    I even tried upgrading again to 15.1.1 and the problem is back. So, downgraded again, and files open without issues.

    Unless Adobe is once again dropping support for more codecs or filetypes since version 15.1, to me it seems there is an issue with version 15.1.1

    Where can I report the bug?

      D
      DanielPierral
      Participant
      August 2, 2018

      I am exactly on the same boat. MP4 files wont open in AE, Premiere and AME.

      It is worth to mention these set of files worked perfectly before. I worked with these very same files before. Now they wont even import.

      Already tried flushing AE cache and database. Still not working.

      Error message is:
      "Could not read file from source"

      These are the MediaInfo data from the file:

      General

      Format                                   : MPEG-4

      Format profile                           : JVT

      Codec ID                                 : avc1 (avc1/isom)

      File size                                : 456 MiB

      Duration                                 : 50 s 400 ms

      Overall bit rate mode                    : Variable

      Overall bit rate                         : 75.9 Mb/s

      Encoded date                             : UTC 2018-07-13 18:43:46

      Tagged date                              : UTC 2018-07-13 18:43:46

      Video

      ID                                       : 1

      Format                                   : AVC

      Format/Info                              : Advanced Video Codec

      Format profile                           : High@L5.1

      Format settings, CABAC                   : Yes

      Format settings, ReFrames                : 1 frame

      Format settings, GOP                     : M=1, N=8

      Codec ID                                 : avc1

      Codec ID/Info                            : Advanced Video Coding

      Duration                                 : 50 s 400 ms

      Bit rate mode                            : Variable

      Bit rate                                 : 75.0 Mb/s

      Width                                    : 2 720 pixels

      Height                                   : 1 520 pixels

      Display aspect ratio                     : 16:9

      Frame rate mode                          : Constant

      Frame rate                               : 59.940 (60000/1001) FPS

      Color space                              : YUV

      Chroma subsampling                       : 4:2:0

      Bit depth                                : 8 bits

      Scan type                                : Progressive

      Bits/(Pixel*Frame)                       : 0.303

      Stream size                              : 451 MiB (99%)

      Title                                    : XiaoYi AVC

      Language                                 : English

      Encoded date                             : UTC 2018-07-13 18:43:46

      Tagged date                              : UTC 2018-07-13 18:43:46

      Color range                              : Full

      Color primaries                          : BT.709

      Transfer characteristics                 : BT.709

      Matrix coefficients                      : BT.709

      Audio

      ID                                       : 2

      Format                                   : AAC

      Format/Info                              : Advanced Audio Codec

      Format profile                           : LC

      Codec ID                                 : 40

      Duration                                 : 50 s 389 ms

      Bit rate mode                            : Constant

      Bit rate                                 : 128 kb/s

      Nominal bit rate                         : 48.0 kb/s

      Channel(s)                               : 2 channels

      Channel positions                        : Front: L R

      Sampling rate                            : 48.0 kHz

      Frame rate                               : 46.875 FPS (1024 spf)

      Compression mode                         : Lossy

      Stream size                              : 788 KiB (0%)

      Title                                    : XiaoYi AAC

      Language                                 : English

      Encoded date                             : UTC 2018-07-13 18:43:46

      Tagged date                              : UTC 2018-07-13 18:43:46

      Andrew Yoole
      Andrew Yoole
      Inspiring
      June 6, 2018

      Please provide specific details about the MP4 file you are trying to import.  Video codec, audio codec, frame rate, resolution etc.

      After Effects dropped support for many legacy formats in the 2018 update, but MPEG4 should still import.

      Supported file formats in After Effects CC

        oliver alvarado
        oliver alvarado
        Participant
        July 13, 2018

        Hello good day I also have the same problem I can not import to mp4 or after or premiere I do not see the mp4 codec all my projects I import to mp4 both in after and premiere in premiere I do not even recognize video files from Internet, install the Perian on my mac and even so load the codecs, how can I solve my problem is there any solution? I appreciate you can help me please.

        --------------------

        Hola buen día yo tambien tengo el mismo problema no puedo importar a mp4 ni en after ni en premiere no me aparece el codec mp4 todos mis proyectos los importo a mp4 tanto en after como en premiere en premiere no me reconoce ni siquiera archivos de video de internet, instale el Perian en mi mac y ni así carga los codecs, como puedo resolver mi problema hay alguna solución ? agradezco puedan ayudarme por favor.

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