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Participant
June 6, 2018
Question

AE unable to import MP4 files after update 2018

  • June 6, 2018
  • 3 replies
  • 4826 views

Hi Team,

I am unable to import MP4 files in after effect 2018 it showing error like unsupported file format.

Kindly help ?

    This topic has been closed for replies.

    3 replies

    Participant
    August 2, 2018

    Ok, turns out I was using the latest version of AE, AME and Premiere (15.1.1) and that version for some reason won't open the MP4 files. Shame on you Adobe, this sucks, hope you fix this soon.

    So I downgraded everything back to version 15.1 and files open as usual.

    I even tried upgrading again to 15.1.1 and the problem is back. So, downgraded again, and files open without issues.

    Unless Adobe is once again dropping support for more codecs or filetypes since version 15.1, to me it seems there is an issue with version 15.1.1

    Where can I report the bug?

    Participant
    August 2, 2018

    I am exactly on the same boat. MP4 files wont open in AE, Premiere and AME.

    It is worth to mention these set of files worked perfectly before. I worked with these very same files before. Now they wont even import.

    Already tried flushing AE cache and database. Still not working.

    Error message is:
    "Could not read file from source"

    These are the MediaInfo data from the file:

    General

    Format                                   : MPEG-4

    Format profile                           : JVT

    Codec ID                                 : avc1 (avc1/isom)

    File size                                : 456 MiB

    Duration                                 : 50 s 400 ms

    Overall bit rate mode                    : Variable

    Overall bit rate                         : 75.9 Mb/s

    Encoded date                             : UTC 2018-07-13 18:43:46

    Tagged date                              : UTC 2018-07-13 18:43:46

    Video

    ID                                       : 1

    Format                                   : AVC

    Format/Info                              : Advanced Video Codec

    Format profile                           : High@L5.1

    Format settings, CABAC                   : Yes

    Format settings, ReFrames                : 1 frame

    Format settings, GOP                     : M=1, N=8

    Codec ID                                 : avc1

    Codec ID/Info                            : Advanced Video Coding

    Duration                                 : 50 s 400 ms

    Bit rate mode                            : Variable

    Bit rate                                 : 75.0 Mb/s

    Width                                    : 2 720 pixels

    Height                                   : 1 520 pixels

    Display aspect ratio                     : 16:9

    Frame rate mode                          : Constant

    Frame rate                               : 59.940 (60000/1001) FPS

    Color space                              : YUV

    Chroma subsampling                       : 4:2:0

    Bit depth                                : 8 bits

    Scan type                                : Progressive

    Bits/(Pixel*Frame)                       : 0.303

    Stream size                              : 451 MiB (99%)

    Title                                    : XiaoYi AVC

    Language                                 : English

    Encoded date                             : UTC 2018-07-13 18:43:46

    Tagged date                              : UTC 2018-07-13 18:43:46

    Color range                              : Full

    Color primaries                          : BT.709

    Transfer characteristics                 : BT.709

    Matrix coefficients                      : BT.709

    Audio

    ID                                       : 2

    Format                                   : AAC

    Format/Info                              : Advanced Audio Codec

    Format profile                           : LC

    Codec ID                                 : 40

    Duration                                 : 50 s 389 ms

    Bit rate mode                            : Constant

    Bit rate                                 : 128 kb/s

    Nominal bit rate                         : 48.0 kb/s

    Channel(s)                               : 2 channels

    Channel positions                        : Front: L R

    Sampling rate                            : 48.0 kHz

    Frame rate                               : 46.875 FPS (1024 spf)

    Compression mode                         : Lossy

    Stream size                              : 788 KiB (0%)

    Title                                    : XiaoYi AAC

    Language                                 : English

    Encoded date                             : UTC 2018-07-13 18:43:46

    Tagged date                              : UTC 2018-07-13 18:43:46

    Andrew Yoole
    Inspiring
    June 6, 2018

    Please provide specific details about the MP4 file you are trying to import.  Video codec, audio codec, frame rate, resolution etc.

    After Effects dropped support for many legacy formats in the 2018 update, but MPEG4 should still import.

    Supported file formats in After Effects CC

    oliver alvarado
    Participant
    July 13, 2018

    Hello good day I also have the same problem I can not import to mp4 or after or premiere I do not see the mp4 codec all my projects I import to mp4 both in after and premiere in premiere I do not even recognize video files from Internet, install the Perian on my mac and even so load the codecs, how can I solve my problem is there any solution? I appreciate you can help me please.

    --------------------

    Hola buen día yo tambien tengo el mismo problema no puedo importar a mp4 ni en after ni en premiere no me aparece el codec mp4 todos mis proyectos los importo a mp4 tanto en after como en premiere en premiere no me reconoce ni siquiera archivos de video de internet, instale el Perian en mi mac y ni así carga los codecs, como puedo resolver mi problema hay alguna solución ? agradezco puedan ayudarme por favor.