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roderick_lc53729756
Participant
April 25, 2019
Question

AE update issue: dynamic link with Media Encoder working, solution?

  • April 25, 2019
  • 3 replies
  • 1221 views

AE update issue: since updating today (Aug25),  the dynamic link with Media Encoder is not working, solution? I send the composition to ME for encoding but it never shows up. 

    This topic has been closed for replies.

    3 replies

    Rameez_Khan
    Rameez_Khan
    Legend
    June 3, 2019

    Thanks for getting back, roderick lc.

    Sorry to hear that you're facing a similar issue, anthonyc.

    Is your OS installed in any other language which is not English? Have you tried with files that have a smaller resolution, roderick lc?

    Thanks,

    Rameez

    A
    anthonyc83527083
    Participant
    June 3, 2019

    Yeah OS is in English. I just needed to clear my cache in the end with resolved my issue. Bit of a heavy projects.

    Rameez_Khan
    Rameez_Khan
    Legend
    June 3, 2019

    Thanks for letting us know that clearing the cache resolved it for you.

    Does it work for you, roderick lc?

    Thanks,

    Rameez

    OussK
    Community Expert
    OussKCommunity Expert
    Community Expert
    April 26, 2019

    Please let us know your AE release and your Media encoder release?

    R
    roderick_lc53729756Author
    Participant
    May 5, 2019

    Running latest available After Effects 16.1.1 (build4) and Media Encoder 13.1 (build 173)  on Mac 10.14.4 working with 8k VR (3d) Compositions 7680x7680.

    Since doing the latest upgrades, my after effects is not sending the files to media encoder. I have cleaned databases, emptied cache and so on.  I have rebuilt the project from scratch. Still no luck. What do I do? Any suggestions?

    Rameez_Khan
    Rameez_Khan
    Legend
    May 16, 2019

    Hi roderick lc,

    Do you mean to say that when you try to send your comp, it launches Adobe Media Encoder but the comp never shows up?

    I tried this on my Mac with Mojave 10.14.4 and it works properly.

    One thing you can try is to launch AME before sending your comp and have it open in the background. Then queue your files to it and see if it works.

    Another thing to note is that you're working with 8K VR comps which are huge, so, I'd suggest that you wait for AME to show your files.

    Thanks,

    Rameez

    R
    Community Expert
    RobShultzCommunity Expert
    Community Expert
    April 26, 2019

    Please make sure that both Media Encoder and After Effects are up to date.

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