AE v18.0 fails to install and won't cancel..

Forum|Forum|5 years ago
April 14, 2021
1 reply
184 views

While attempting to install v18 via CC desktop the application hung so I cancelled the install. Now the cancel has hung. Any help is appreciated. Apart from rebooting, is there a way to force quit this particular install and get things back on track?

Thanks in advance!

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ToolfarmJP

Community Expert

You try to reinstall Adobe Creative Cloud desktop tool itself?

F

FishwingAuthor

Participant

Thanks for the feedback ToolfarmJP.

Here's what I did. It appears that another Adobe installer was also stuck running. Force quit it a couple times, reboot my system and AE installer finally quit / cancelled. I then attempted to run the update again which hung again at 79%. Repeated the process above and was able to finally update to AE 18.1.

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