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JeremyView
Participant
July 24, 2021
Question

AE will not Launch (Desktop)

  • July 24, 2021
  • 1 reply
  • 218 views

After effects will not launch. I hit the open button through CC and nothing happens. If I attempt to open AE though windows start menu, I recieve a MSVCP110.dll.was not found error. I updated 18.4 and nothing, I uninstalled and reinstalled AE, I reverted to as far back as versioin 17.7, uninstalled without saving preferences then reinstall, same thing. I ran the Adobe repair tool on CCD . I have reset my computer and made sure my drivers are up to date. AE is the only program CC will not open. No hardwear changes have been made and my video drivers are up to date. I have done everything short of unplugging my computer and wait 30 secs before replugging it (Last part was a joke Joke)...... Help! 

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1 reply

Kartika Rawat
Community Manager
Community Manager
July 24, 2021

Hi Jeremy!

Sorry about the trouble. This is related to Microsoft C++ files. Could you refer to this article? https://support.microsoft.com/en-us/topic/the-latest-supported-visual-c-downloads-2647da03-1eea-4433-9aff-95f26a218cc0

 

Let us know if that helps.

Kartika

FredSchneider
Participant
July 24, 2021

Hello. I'm having the same problem. AE and PremierePro won't launch. I've tried running the C++ repair tool, uninstalling AE and Premiere, restarting, nothing works. 

 

FredSchneider
Participant
July 24, 2021

https://www.youtube.com/watch?v=R8KHs2eVcew

 

I followed these steps (be sure to follow them in order) and that fixed the issue. It's easy to do.