AE wont open - crash file

Forum|Forum|2 years ago
September 2, 2023
2 replies
2150 views

Not sure if this has to do with me getting a new graphics card or a windows update. I havent used AE in well over 2-3 months, i went to use it today and it shows the loading screen but then instantly closes and puts a crash file on my desktop .. i've tried uninstalling and reinstalling and the same thing ... a bit irritated bc i dont know what else to do,

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nishu_kush

Legend

Hi kerstik,

Thanks for writing in.

Make sure to delete the driver and its residue files of the old GPU. And, install the latest driver of your current GPU.

Let us know how it goes.

Thanks,

Nishu

K

kerstink90124026

Participant

done that, still doesnt work. i've given up at this point but thank you!

Ishan Y

Inspiring

We understand this must be frustrating for you! If you'd still like to troubleshoot this issue, please share your crash report from the Desktop here. We can send it to the engineering team for more insight on this problem.

Thanks,

Ishan