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Question

aecc 2017.2 crashing at startup

Forum|Forum|8 years ago
July 10, 2017
3 replies
2917 views

What is causing it to crash when i try to open a comp on windows 10 device?

I haven't used the program in months.

it seems it won't open older comps from months ago.

when i open an older comp, it says the comp must be converted from a previous version, it then loads that version completely but then stops working and gives me the error to close program

I can open comps that i created in the past few days without any issue.

I am running the newest up to date version from CC.

what could be the problem?

This topic has been closed for replies.

ToolfarmJP

Community Expert

Hi,

Do the old comps include the third-party plug-ins? Already updated?

P

posmindsetAuthor

Participating Frequently

The old comps use 3rd party plugins like element 3d....the plugins are up to date in cc 2017 so I assume they are running as the newest version when i open the comps.

ToolfarmJP

Community Expert

Hi,

What version did you use to make the old comps? Adobe CS6 or older?

P

posmindsetAuthor

Participating Frequently

i used AE CC 2015.3

ToolfarmJP

Community Expert

Hi,

If you install both of Adobe CC 2015.3 and 2017 in the same PC, do the problem still happen?

Jose Panadero

Community Expert

Try not to open the file but import it. Comment us if this works.

P

posmindsetAuthor

Participating Frequently

That did not solve the problem, AECC still crashes right after opening.

Jose Panadero

Community Expert

Try to delete the After Effects Preferences. Hold CTRL+SHIFT+ALT just before launching AE. You will be prompted to delete the preferences. Then, try to open again your project.

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