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2 replies

Rameez_Khan
Legend
June 12, 2018

Hi there,

Sorry for your issue!

Try this:

Rename the Adobe folder to Old_Adobe in the following locations:

Location 1: When in Finder, click on Go > Go to Folder > ~/Library/Application Support/Adobe

Location 2: Go > Go to Folder > ~/Library/Preferences/Adobe

Location 3: Documents > Adobe

Note: You will lose your customization

~/Library folder is hidden by default. To unhide it, read this.

Thanks,

Rameez

Szalam
Community Expert
Community Expert
May 15, 2018

Does AE give you any kind of error message?