Question

after effct 25.6 24.0 is not responding

Forum|Forum|6 months ago
December 17, 2025
2 replies
107 views

hello adobe community

my after efect is not working nor opening , it stucks in the initial splash screen

and then stops and freezes when loading the window white - black screen

i tried to uninstall it - update it - intall it again it doesnt seem to work out

i tried many things but it doesnt seem to work

please help me out

Hp pavilion laptop 14-dv0xxx
11th gen intel(R) core (TM) i7-1165G7 2.80GHz
16 GB (15.8 GB useable ) RAM
64-bit

ToolfarmJP

Community Expert

You also reset the preferences and update the graphic card driver.

nishu_kush

Legend

Hi there,

Sorry to hear about the issue. Were you able to use the previous version of After Effects on this machine? Can you try running After Effects in Safe Mode with third-party plug-ins disabled?

Let me know if that works. Moving this thread from Bugs to Discussions for troubleshooting.

Thanks,
Nishu

R

Renad_E900Author

hey nishu,

thank you for the fast respond

yes i indeed was able to use the old version with safe mode

however im not sure which verison was it, and i haven't used after effect in a quiet while

both verison did not work in safe mode, i tried mange plugins - reset refrences still did not work

thanks for redirecting the thread

im not sure of the source of this problem, feel free to ask anything about my device or anything else

thank you

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