After Effect Black Preview Problem

Question

I have been having a problem running Blender and Adobe apps in the same laptop. Adobe software will only works when I use the microsoft adapter player, while Blender only want the NVIDIA one. I can keep alternating between them, but my After Effect started lagging when I tried to use them with the microsoft adapter. I want to change it into NVIDIA but the black screen preview happened instead. Is there anyone with the same issue?

My driver is already updated to the latest one, I cannot keep alternating between both driver because it also messed up with my other video editing program. Please help me. Only the audio started playing while the video wont.

nishu_kush · Answer

Hi William,

Thanks for writing in. I have seen this issue before. Please try the following steps, which has helped users:

• Close After Effects
• Go to the Device Manager (Run >> devmgmt.msc)
• Select Display Adapter, Right click on the "Intel UHD graphic card".
• Select "Update Driver"
• Select "Browse my Computer"
• Select "Let me Pick from a list of available drivers on my Computer".
• Select "Microsoft Display Adapter".
• Launch After Effects.

Let me know how it goes. Moving this thread from Bugs to Discussions for troubleshooting.

Thanks,
Nishu

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded