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mintink_unknown
mintink_unknown
Participant
September 22, 2017
Question

After Effect CC 2017 freeze at Initializing Media Core

  • September 22, 2017
  • 4 replies
  • 1651 views

Installed it and unable to launch, keep freezing at Initializing Media Core and no response. I had already tired After Effects or Premiere Pro crashes after starting,, and various method mention on the forum, but I still couldn't find a way to solve this problem, I had no idea what's going on, and I don't have this problem on my pervious CC 2015, (already uninstall before i install cc 2017, not so wise) Any idea how to fix it? Thank you very much!

MacBook Pro (Retina, 15-inch, Mid 2014)

V 10.12.6

2.5 GHz Intel Core i7

16 GB 1600 MHz DDR3

Intel Iris Pro 1536 MB

    This topic has been closed for replies.

    4 replies

    M
    msomcwall
    Participant
    October 31, 2017

    Updated to 2018 and changed to a NVidia GT730 PCIe 2 video card.

    Everything works now  but still had to run muse as an administrator to finally get it running.

    So I believe the newer programs that edit or use video need a different graphics card the my ATI onboard gpc set.

    The reason I did this was because it dumped on the load of the ATIO6XX.dll. 

    With ATI gone everything appears to work.

    M
    matthewb62547730
    Participant
    October 9, 2017

    Same Problem - screenshot attached

    Jose Panadero
    Community Expert
    Jose PanaderoCommunity Expert
    Community Expert
    October 9, 2017

    Are you using third party plugins?? Some of them cause problems in the MediaCore if you are not using the correct plugin versions for CC2017.

    M
    matthewb62547730
    Participant
    October 9, 2017

    I installed the previous version of After effects after this and had the same problem - then I uninstalled, restarted and installed the current version again and it worked.

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    October 6, 2017

    Hi mintink,

    Sorry for this issue. Did you ever find a solution? Please let us know if you have or if you still need help.

    Thanks,

    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    M
    msomcwall
    Participant
    October 6, 2017

    In a way,  If I roll back the updates to 2015 for Muse and early 2017 for Prelude, Premier, and After Effect, they don't crash.  After the 2017.2 update any Adobe software that handles video files will crash on start up due to an ATIO6XX.dll error.  All I can figure is the Radeon internal graphics on my motherboard might not work with the newer updates.  But never found a real solution besides using older versions.  Would love a real solution.

    M
    msomcwall
    Participant
    September 26, 2017

    Same problem, Media Core on AE loads and AE takes a dump.  Premier and all video related Adobe software appears to crash when loading dll's associated with AE.

    AE error log

    Process:                AfterFX.exe [356]

    Path:                   C:\Program Files\Adobe\Adobe After Effects CC 2017\Support Files\AfterFX.exe

    Product Version:        14.2.1.34

    File Version:           14.2.1.34

    Code Type:              x64

    Parent Process:         Adobe Desktop Service.exe [736]

    　

    　

    Date/Time:              2017-09-26 11:30:44 Central Daylight Time

    OS Version:             6.1.7601.23889

    Report ID:              0abefb43-a2d8-11e7-8986-9c5c8e7ca3b5

    　

    　

    　

    　

    Time Awake Since Boot:  495 seconds

    　

    　

    Crashed thread:         19 [2384] THREAD_PRIORITY_HIGHEST

    　

    　

    Exception Code:         EXCEPTION_ACCESS_VIOLATION

    Exception Parameters:   Access violation reading location 0x00000000f2c7ffff

    Exception Message:      3221225477 The instruction at 0x

    　

    　

    Application Specific Information:

    C:\Windows\system32\atio6axx.dll

    is

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