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Participant
October 26, 2017
Question

After Effect CC 2018 Quit Unexpectedly (Mac OS High Sierra)

  • October 26, 2017
  • 2 replies
  • 2012 views

The After Effect got quit unexpectedly after I upgrade it to be CC 2018.  I'm using Mac OS High Sierra.  below please find the error message, kindly please some one help to fix it.  Thanks.

Process:               After Effects [1829]

Path:                  /Applications/Adobe After Effects CC 2018/Adobe After Effects CC 2018.app/Contents/MacOS/After Effects

Identifier:            com.adobe.AfterEffects

Version:               15.0 (15.0)

Code Type:             X86-64 (Native)

Parent Process:        ??? [1]

Responsible:           After Effects [1829]

User ID:               501

Date/Time:             2017-10-26 14:26:28.715 +0800

OS Version:            Mac OS X 10.13 (17A405)

Report Version:        12

Anonymous UUID:        FB072920-A2F4-8D9E-4555-3DEBCAD4669B

Sleep/Wake UUID:       C7D2E1AE-AE3E-43FF-8D10-E8E202538E87

Time Awake Since Boot: 57000 seconds

Time Since Wake:       120 seconds

System Integrity Protection: enabled

Crashed Thread:        23

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

Exception Codes:       EXC_I386_GPFLT

Exception Note:        EXC_CORPSE_NOTIFY

Termination Signal:    Segmentation fault: 11

Termination Reason:    Namespace SIGNAL, Code 0xb

Terminating Process:   exc handler [0]

Thread 23 Crashed:

0   com.adobe.AfterEffects.Scripting 0x0000000157b194f7 ScObjects::BridgeTalkThread::runLocked() + 39

1   com.adobe.AfterEffects.Scripting 0x0000000157b193df ScObjects::BridgeTalkThread::run() + 207

2   com.adobe.AfterEffects.Scripting 0x0000000157aecd81 ScObjects::Thread::go(void*) + 161

3   libsystem_pthread.dylib       0x00007fff5fddd6c1 _pthread_body + 340

4   libsystem_pthread.dylib       0x00007fff5fddd56d _pthread_start + 377

5   libsystem_pthread.dylib       0x00007fff5fddcc5d thread_start + 13

Model: iMac13,2, BootROM IM131.010F.B00, 4 processors, Intel Core i7, 3.4 GHz, 16 GB, SMC 2.11f16

Graphics: NVIDIA GeForce GTX 675MX, NVIDIA GeForce GTX 675MX, PCIe, 1 GB

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738424255352D474E2D4620

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738424255352D474E2D4620

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF4), Broadcom BCM43xx 1.0 (7.21.190.13.1a3)

Bluetooth: Version 6.0.0f7, 3 services, 27 devices, 1 incoming serial ports

Network Service: Ethernet, Ethernet, en0

Serial ATA Device: APPLE HDD ST1000DM003, 1 TB

Serial ATA Device: APPLE SSD SM128E, 121.33 GB

USB Device: USB 2.0 Bus

USB Device: Hub

USB Device: Hub

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: USB 2.0 Bus

USB Device: Hub

USB Device: FaceTime HD Camera (Built-in)

USB Device: USB 3.0 Bus

USB Device: Wacom Wireless Receiver

Thunderbolt Bus: iMac, Apple Inc., 23.4

    This topic has been closed for replies.

    2 replies

    wai2waiAuthor
    Participant
    November 5, 2017

    Anyone can help?  Thanks.

    Kevin J. Monahan Jr.
    Legend
    November 16, 2017

    Hi wai2wai,

    What other CC apps do you have installed, please?

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Leon1974
    Participating Frequently
    October 26, 2017

    does it still happen? or was there a software upadate fixing the problem?

    wai2waiAuthor
    Participant
    October 26, 2017

    What does you mean?  I got this problem after upgraded to AE CC2018...