After Effect Freeze after a couples of minutes
- November 16, 2021
- 1 reply
- 165 views
Hello, I recently took a subscription for After Effect but unfortunately I can't do anything in my projects.
The software launches well but as soon as I want to make a change on the project whether it is add a text, a solid or just move the cursor of the timeline, the software freezes indefinitely. I do not have a memory problem in my opinion, but I give you the configuration of my pc so that you can help me:
Windows 10 64-bit
AMD Ryzen 9 3900X
64.0 Go Dual-Channel Unknow @ 1596MHz
aSUSTeK PRIME X570-PRO (AM4)
44095MB NVIDIA GeForce RTX 3070
953GB SSD 860 PRO 1TB
I want to make it clear that my graphics driver is up to date.
I also tried to do a test with benchmark but the software freezes during the tests.
I was also recommended to look at the logs to see what causing the issue but no chance there ever, After Effect simply not being able to create them.
All I can show you is a DebugDatabase.txt, but not being an expert I can't understand where the problem is.
I need to use After Effect for a project and I find myself paying a subscription for a software that I can't even use.
Thank you in advance if you can help me.
