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Contender J
Contender J
Participant
January 5, 2022
Answered

after effect frezezes when importing psds with more then 1 layer

  • January 5, 2022
  • 1 reply
  • 189 views

I am having an issue where after effects freezes while immporting psds with more then one layer. I have tried multiple files and new files with one layeer will import but if i simply create another empty layer it crashes. I have uninstalled and reinstalled after effects and deleted preferences and updated all drivers, still the problem presists.

 

Microsoft Windows 10 Pro
System Manufacturer Puget Systems
AMD Ryzen 7 5800X 8-Core Processor, 3801 Mhz, 8 Core(s), 16 Logical Processor(s)
TUF GAMING B550M-PLUS (WI-FI)
Memory (RAM) 64.0 GB
NVIDIA GeForce RTX 3080

    This topic has been closed for replies.
    Correct answer Contender J

    Hello Nancy, thank you for responding. I was able to get on with support and they had to re install some system files. Since then I have had no issues. Knock on wood. haha. But just for sake of completeness it was any psd no matter the size or mode as long as it had more then one layer. The test psd I made was 1920x1080 with a solid color layer and one completely empty layer. I was able to import the file before adding the empty layer but then i added it saved it and reimported it and it failed. Also I did flatten the layers then resaved and imported it and it also failed. So if at any point there a layer present in its history then it would fail. But as i said the support specialist reinstalled some system files and it is working. Thanks again! 🙂

    1 reply

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    January 5, 2022

    [Moderator moved from Using the Community (forums) to After Effects.]

    How big is the PSD file?

    Under Image > Mode,  is it 8 bits/channel and RGB color?

     

     

    Nancy O'Shea— Product User & Community Expert
    Contender J
    Contender JAuthorCorrect answer
    Participant
    January 5, 2022

    Hello Nancy, thank you for responding. I was able to get on with support and they had to re install some system files. Since then I have had no issues. Knock on wood. haha. But just for sake of completeness it was any psd no matter the size or mode as long as it had more then one layer. The test psd I made was 1920x1080 with a solid color layer and one completely empty layer. I was able to import the file before adding the empty layer but then i added it saved it and reimported it and it failed. Also I did flatten the layers then resaved and imported it and it also failed. So if at any point there a layer present in its history then it would fail. But as i said the support specialist reinstalled some system files and it is working. Thanks again! 🙂

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    January 6, 2022

    Thanks for your feedback.  Glad support was able to fix the problem.  🙂

     

    Nancy O'Shea— Product User & Community Expert
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