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Participant
January 14, 2024
Question

after effect not responding when open preferences

  • January 14, 2024
  • 3 replies
  • 248 views

I am having an issue with After Effects preferences. When I open the preferences, I always encounter 'not responding,' and eventually, After Effects closes unexpectedly. Is there anyone who can help solve this issue? Thank you.

 

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3 replies

nishu_kush
Legend
January 15, 2024

If resetting the preferences doesn't work, make sure to update your GPU driver. It has helped users in such cases.

Let us know the outcome.

 

Thanks,

Nishu

ShiveringCactus
Community Expert
Community Expert
January 15, 2024

I've had this from time to time.  It's possible that the preferences file is stored on a network share so the file is struggling to be accessed, but the more likely explanation is that there's some gone wrong with the file.

Either way, the first approach to solve this is to reset / trash your preferences file.  This page talks you through it:

https://community.adobe.com/t5/after-effects-discussions/faq-how-to-reset-trash-preferences-in-after-effects/td-p/10634342#:~:text=Here%20is%20how%20you%20can,Startup%20Repair%20Options%20dialogue%20box.

 

Participant
January 14, 2024