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nishu_kush
Community Manager
Community Manager
April 25, 2023

Hi ODD Studio,

 

Thanks for writing in.

Are you using any third-party plug-ins for After Effects? Install the updated GPU driver for your current GPU if you haven't already.

Let us know if that help.

Moving this thread from Bugs to Discussions for troubleshooting.

 

Thanks,

Nishu

Participant
April 25, 2023

Hi Nishu 

Thank you, no, I checked no plugins and driver is up to date, latest from AMD. I can't switch off GPU use on AE because it doesn't even start, is there any settings file I can delete or something like that?

Thanks,

Ricardo

nubnubbud
Inspiring
April 25, 2023

can you open up a new file alright?
it looks like it's starting up a cuda process, and having LOADS of trouble talking to it. Which makes sense, because AMD GPU's don't have cuda cores, that's an nvidia thing and they'd sue anyone else who had them. it might be freaking out because the last time you closed it, After effects was set to use an Nvidia driver, and you opened it up running an AMD GPU. I'll assume you already installed AMD's drivers for simplicity- otherwise this is your reminder.
If it's just a preferences or cache issue, this will fix it:

hold alt while you launch the program. (I forget if it's while you click launch or just after, but you hold it till the spash screen is on) This will erase user preferences. You can use ctrl-shift-alt to really just nuke all settings and caches to factory defaults. you can also uninstall and reinstall to see if that works. Adobe programs can do wonky stuff with files behind the scenes, a little like a trojan might, with using invisible characters or leaving files when uninstalled, so just reinstalling often does not do the trick for these things. if you uninstall, I would browse around the program and %appdata% files and delete the after effects folders I found. it'll come back when you reinstall, nice and clean. at least it did when I tried with CS6.

as I said, before, you can use your computer without a GPU if your CPU has an APU. (gee that's a lot of PU's.). You haven't shared what computer you're running is, so it's kinda hard to help... but if your motherboard or CPU have onboard graphics, it should be pretty simple to disable(or unplug) your GPU, restart your computer, and get into AE. AE won't be any slower for it, luckily.

nubnubbud
Inspiring
April 25, 2023

you might wanna find a way to upload that as just a text file, no embed... 
but yeah, AE's GPU utilization and code is BOGO borked. There are many cases where any GPU would cause it to be slower, or crash. Add to that Adobe barely pays a handful of people to upkeep AE, and it would take all of them just to properly add support for one GPU... yeeeah... no.

For now, temporarily disable the GPU, and turn off AE's GPU utilization. contrary to popular belief, AE, a CGI program, cannot utilize a GPU effectively enough to be worth debugging it, even if it was Nvidia, the only ones I know for sure they support. There are only a handful of effects that can use GPU, and from what I've seen the acceleration is only a 10-20% bonus at best, and 20-40% slower or crashing at worst.