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Participant
February 19, 2021
Question

after effect preview not working

  • February 19, 2021
  • 1 reply
  • 108 views

Hello, i'm new to the community and i need help. So when i installed after effects cc 2019 it seems to be working fine but then after a few week, while i was editing the display screen froze and whenever i click "play" i could only hear the audio but the clip is frozen. What do i do?? 

 

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1 reply

Mylenium
Legend
February 19, 2021

Without any specific info about your system, your composition settings, preview settings, footage used and so on we can't even begin to guess. Start by doing the usual - trash/ reset the preferences, flush the caches, check all hardware related settings such as audfio preferences and hardware acceleration ones.

 

Mylenium