after effect preview not working

Question

Hello, i'm new to the community and i need help. So when i installed after effects cc 2019 it seems to be working fine but then after a few week, while i was editing the display screen froze and whenever i click "play" i could only hear the audio but the clip is frozen. What do i do??

Mylenium · Answer

Without any specific info about your system, your composition settings, preview settings, footage used and so on we can't even begin to guess. Start by doing the usual - trash/ reset the preferences, flush the caches, check all hardware related settings such as audfio preferences and hardware acceleration ones.

Mylenium

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