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V
vannara27398283yztc
Participant
December 2, 2022
Question

After Effect Start Up Crashed

  • December 2, 2022
  • 3 replies
  • 590 views

Hey, I just subscribed to Adobe monthly and installed after effect. After installing, I get a pop up saying it has crashed and can't continue.

 

I am using Microsoft Surface Pro 7 Tablet/Laptop.

 

Attached below is the error.

 

What can I do to fix this? Thank you and I hope this can be fix soon, I really want to use this!

This topic has been closed for replies.

3 replies

nishu_kush
Community Manager
nishu_kushCommunity Manager
Community Manager
December 6, 2022

Hi vannara27398283yztc,

 

Sorry for the crash.

Do you mind sharing your system specifications (CPU, GPU, RAM, OS version)? When exactly does it crash? After the launch or while opening a project? Do you get the crash report?

Let us know, we're here to help.

 

Thanks,

Nishu

V
vannara27398283yztcAuthor
Participant
December 9, 2022

Hello Nishu,

Device name Surface-Pro-7-Tablet
Processor Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz 1.50 GHz
Installed RAM 16.0 GB (15.6 GB usable)
Device ID 4471A720-2A0D-46DB-AFD9-A1C6C12B4926
Product ID 00342-23757-84563-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Pen and touch support with 10 touch points.

 

It crashes when I open the program after the launch. I could not get a crash report.

 

Thank you for helping me get started! I really want to use this program soon and hope i can provide the help you need.

 

Mylenium
Mylenium
Legend
December 5, 2022

Without any actual crash info we can't really tell you much more than that. Unfortunately on those Surface tablets even blanket advise such as updating the graphics driver would go nowhere since they use a special set of drivers that only get updated once in a blue moon, but of course you could still try to find a better driver, perhaps in the Beta section on the intel site.

 

Mylenium

Mylenium
Mylenium
Legend
December 2, 2022

Delete the preferences, reinstall the program.

 

Mylenium

V
vannara27398283yztcAuthor
Participant
December 3, 2022

I don't know how to delete preferences, i haven't used the program yet lol I have reinstalled and i still get the error. Any other suggestions? Thank you for your reply btw!

V
vannara27398283yztcAuthor
Participant
December 4, 2022

I deleted the preferences and reinstalled. I'm still getting the same issues.

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