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Benjamin36436971bmsu
Participant
Aug 29, 2024 4:51 PM UTC
Question

After effect update

Hello,

Since today's after effects update, when I'm in my project in advanced 3D, it crashes my computer.
All I have to do is open the project and after 10-15 minutes, my PC crashes. I tested on other compositions that don't use advanced 3D mode and I have no problem

Sorry my English is not good

 

Thanks

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3 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
Aug 29, 2024 5:08 PM UTC

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from cc desktop bugs">
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Benjamin36436971bmsuAuthor
Participant
Aug 29, 2024 5:27 PM UTC

ok thanks

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nishu_kush
nishu_kush
Legend
Aug 29, 2024 7:53 PM UTC

Sorry to hear about the crash. What are your system specifications (CPU, GPU, RAM, OS version)? Do you see any error messages or crash reports? Can you create a fresh project and see if you are still getting the issue?

Looking forward to your response.


Thanks,
Nishu

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