After Effects 17.1.4 is now available for download from the Creative Cloud desktop application. This update adds two new enhancements and contains several bug-fixes. What's new? The Channel Combiner and Channel Effects are now GPU accelerated Motion Graphic templates that utilize the Roto Brush Effect can now be imported into Premiere Pro What's fixed? The Create Shapes from Vector Layer command is now disabled for Illustrator layers if the source file is missing Bug fixes for the Median effect when rendering transparent pixels: alpha channel edges render correctly in 32-bpc color, and layers that are completely transparent no longer return an error message, “Photoshop Library operation failed” Fixed an issue where using shape stroke taper was generating a spike at start and end points Fixed an issue with Master Properties that was causing the push and pull buttons to be grayed out after keyframe interpolation changes Fixed an issue where adding dropdown menu items to existing Motion Graphics templates and replacing in Premiere was resetting previous selections Fixed an issue in the Echo effect, where it could produce garbage pixels in output Complete documentation: What's new Fixed issues Known issues How do I update After Effects? Open the Creative Cloud desktop application and click the Updates tab on the top-left. Find After Effects in the list and click Update. What should I do if I don't see the update in my Creative Cloud desktop application?Click Help > Check for Updates from the Creative Cloud desktop application to refresh it.

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After Effects 17.1.4 is now live!

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After Effects 17.1.4 is now available for download from the Creative Cloud desktop application. This update adds two new enhancements and contains several bug-fixes.

What's new?

The Channel Combiner and Channel Effects are now GPU accelerated
Motion Graphic templates that utilize the Roto Brush Effect can now be imported into Premiere Pro

What's fixed?

The Create Shapes from Vector Layer command is now disabled for Illustrator layers if the source file is missing
Bug fixes for the Median effect when rendering transparent pixels: alpha channel edges render correctly in 32-bpc color, and layers that are completely transparent no longer return an error message, “Photoshop Library operation failed”
Fixed an issue where using shape stroke taper was generating a spike at start and end points
Fixed an issue with Master Properties that was causing the push and pull buttons to be grayed out after keyframe interpolation changes
Fixed an issue where adding dropdown menu items to existing Motion Graphics templates and replacing in Premiere was resetting previous selections
Fixed an issue in the Echo effect, where it could produce garbage pixels in output

Complete documentation:

How do I update After Effects?

Open the Creative Cloud desktop application and click the Updates tab on the top-left. Find After Effects in the list and click Update.

What should I do if I don't see the update in my Creative Cloud desktop application?
Click Help > Check for Updates from the Creative Cloud desktop application to refresh it.

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Benedict Kat

Participant

Hello everyone.

Yesterday I was working normally with AE and today after the update it keeps crashing on startup.

It seems to crash always at Cleaning Up - AEDynamicLinkServer

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Rameez_KhanAuthor

Legend

Hey Benedict Kat,

Have you tried updating to After Effects 17.5?

Let us know.

Rameez

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J

jamess58689946

Participating Frequently

"Crashing at random" ...

I've now had the rather strange experience of being unable to open a project on any version of AFX 17, yet the project opens and works perfectly in V16.1.3.

Strange thing is, the project was created in 17.1.4.

Any thoughts?

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Rameez_KhanAuthor

Legend

That's really weird, jamess58689946.

Have you tried 17.5? If it's still happening, would you be able to share the project file with us so that we can test it on our end?

Thanks,

Rameez

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jamess58689946

Participating Frequently

I've already had contact with your help desk via Twitter conversation. I've
now moved to 17.5 clean install, and things seem to be ok so far. 2 days.
For future reference, I'm wondering what is the best way to contact for
support? NOT bot-driven...
Cheers...

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K

Konrad5CB3

Known Participant

I'm having issues ever since this update too.

So a few days ago I updated all my Adobe programs including After Effects (v17.1.14 (build 37)) and everything seemed fine. (can't say with certainty since I didn't work much in it) Friday, I updated my MacOS to Catalina v10.15.7 and ever since then my After Effects has become almost unusable. The same workfile that previously worked just fine suddenly becomes incredible slow. I can barely RAM preview and even just going through the timeline is a major effort. Even if I change the preview resolution down to Half, nothing really changes.

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J

jamess58689946

Participating Frequently

yup... same here. really don't get it.

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Mike5E15

Participating Frequently

So you guys have a fix for this or is it being worked on???

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MACMC

Participating Frequently

If you look at the Known issues link in the original posting it says:

"Issue: After Effects v17.1.4 crashes at random.

Workaround: Roll back to the previous version 17.1.3 of After Effects using the steps in this article. We are actively working to resolve this issue."

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andy-mrio

Inspiring

Hi,

latest version started again to display the "could not open source file. Please check that file exists with correct permissions. (86 :: 1)" when trying to import files from an external drive. I'm on Windows 10 pro, files are prores proxies and before update were importing correctly. I have admin permissions. Tried several solutions (re-install quicktime and codecs, copy to local drive, etc...) but nothing works. Please fix. I have a deadline and a lot of files to import, please fix this!

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andy-mrio

Inspiring

EDIT: I forgot to mention the files are exported from Compressor, from what I'm reading a different file format ("apcs" instead of "whihc") could be the problem. Is there a workaround to avoid re-transcoding everything?

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Rameez_KhanAuthor

Legend

Do you experience the same behavior on After Effects 17.5, andy-mario?

Let us know.

Rameez

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S

SistecBooks

Participant

Hi, today i try to work with the app and 10 or 15 minutes the app close and send a messenge in the image. Please can helpme.

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MACMC

Participating Frequently

Much like the others in the thread, I'm also experiencing frequent crashes. Seemingly every 15- 20mins whilst working. AE will sometimes sit in the background without crashing but soon after starting work again it will revert back to its frequent crashes. I am sending crash reports back every time this happens.

Windows 10 10.0.18363 (build 18363)
Intel i9 9900K
Asus Strix Z390-E
32Gb DDR4
GTX 1070

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Rameez_KhanAuthor

Legend

Updated to After Effects 17.5 yet, MACMC?

Feel free to share the crash logs here so that we can investigate what's going on exactly.

Thanks,

Rameez

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MACMC

Participating Frequently

I've not updated just yet (out of office) but will try early next week. Have you had any reports that this issue has persisted in 17.5?

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ProjektiPäällä

Participant

Had problems daily after the update. Latest problem is crashing after saving... about 5 crashes a day.

Working on basic/simple 3D Camera animation. Had to downgrade!!! Hope it works... huh

MacBook Pro 15 (2019)

2,3 GHz 8-Core i9

16 GB memory

Radeon Pro Vega 16 4 GB

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Rameez_KhanAuthor

Legend

Have you tried After Effects 17.5, ProjektiPäällä?

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M

Mike5E15

Participating Frequently

Thanks for the constant random crashing update. Curious why haven't you guys implemented a recovery system?

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Mike5E15

Participating Frequently

I have multiple commisions due and these constant random crashes are getting me super behind. I can't even downgrade bc it messes with my projects. windows 10 and not at startup. I couldn't tell you what is causing it because it is never consistent by about 3-5 times an hour. If this is going to be the norm then you guys need to implement a recovery system or better test before you put it out.

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tuckerc71794515

Participant

Have you noticed whether or not the crashes happen when autosave kicks in? That's what's happening to me and it's occurring 3-4 times an hour but I can't figure out how to stop it. I don't even have autosave turned on but I see it kick in with the "Saving..." window immediately before each crash. Turned it off and reset preferences numerous times and yet it persists. I'm about to miss a client deadline myself due to this so I feel your pain.

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