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CSteezy
Participant
June 2, 2020
Question

After effects 17.1 crash

  • June 2, 2020
  • 1 reply
  • 539 views

My app on my macbook keeps crashing instantly when I perform simple actions like green screen keying or playing the sequence. Anyone know why this is happening?

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1 reply

nishu_kush
Community Manager
nishu_kushCommunity Manager
Community Manager
June 2, 2020

Hi CSteezy,

 

Welcome to the Community. We'd love to help.

Would you mind sharing more information:

  1. What's the exact version of After Effects you're using: https://community.adobe.com/t5/after-effects/faq-how-to-find-the-exact-version-of-after-effects-you-re-using/td-p/9972137?page=1
  2. What're your system specifications?
  3. Do you see any error message when it crashes?

Let us know.

 

Thanks,

Nishu

J
JD95
Participant
June 2, 2020

Hi, This is happening to me also on a MacbookPro running Catalina 10.15.5 (this update was just released) with AE version 17.1.0 (build 72). It crashes without warning or error message during chroma keying. I have done keying in the past without issue. Thx

 

 

nishu_kush
Community Manager
nishu_kushCommunity Manager
Community Manager
June 3, 2020

Hi JD95,

 

Have you tried resetting the preferences of After Effects: https://community.adobe.com/t5/after-effects/faq-how-to-reset-trash-preferences-in-after-effects/td-p/10634342?page=1

What are the details of the footage you are working with (frame rate, frame size, format/codec)? Also, is it happening with a particular footage or any footage?

 Let us know.

 

Thanks,

Nishu

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