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Participant
July 30, 2021
Answered

After effects 18.4 is crashing at launch

  • July 30, 2021
  • 1 reply
  • 596 views

Every time I try to launch after effects 18.4 it crashes and says:

 

"AfterFX.exe has encountered a problem and needs to close."

 

It also comes up with Ae Juice pack manager, even though i have deleted every trace of it off of my computer. Any help would be greatly appreciated!

 

Title edited by Mod.

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Correct answer nishu_kush

Hi Oliver,

 

Sorry for your issue.

Check if the plug-in related files are stored in the MediaCore folder. Here's the location:

Windows: C:\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore
macOS: HD/Library/Application Support/Adobe/Common/Plugins/7.0/MediaCore

Let us know if it helps.

 

Thanks,

Nishu

1 reply

nishu_kush
nishu_kushCorrect answer
Legend
July 30, 2021

Hi Oliver,

 

Sorry for your issue.

Check if the plug-in related files are stored in the MediaCore folder. Here's the location:

Windows: C:\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore
macOS: HD/Library/Application Support/Adobe/Common/Plugins/7.0/MediaCore

Let us know if it helps.

 

Thanks,

Nishu

Participant
July 30, 2021

Hi,

 

Thankyou so much for this, it fixed my issue straight away! Ive tried so many things so this is amazing that it worked first try!

Kartika Rawat
Community Manager
Community Manager
July 30, 2021

Glad to hear it has been resolved! Feel free to reach out if you run into any other questions or issues in the future. Thanks! Kartika