After effects 18.4 is crashing at launch

Every time I try to launch after effects 18.4 it crashes and says:

"AfterFX.exe has encountered a problem and needs to close."

It also comes up with Ae Juice pack manager, even though i have deleted every trace of it off of my computer. Any help would be greatly appreciated!

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Correct answer nishu_kush

Hi Oliver,

Sorry for your issue.

Check if the plug-in related files are stored in the MediaCore folder. Here's the location:

Windows: C:\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore
macOS: HD/Library/Application Support/Adobe/Common/Plugins/7.0/MediaCore

Let us know if it helps.

Thanks,

Nishu

nishu_kushCorrect answer

Legend

Hi Oliver,

Sorry for your issue.

Check if the plug-in related files are stored in the MediaCore folder. Here's the location:

Windows: C:\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore
macOS: HD/Library/Application Support/Adobe/Common/Plugins/7.0/MediaCore

Let us know if it helps.

Thanks,

Nishu

Participant

Hi,

Thankyou so much for this, it fixed my issue straight away! Ive tried so many things so this is amazing that it worked first try!

Community Manager

Glad to hear it has been resolved! Feel free to reach out if you run into any other questions or issues in the future. Thanks! Kartika

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