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Rentlatore
Rentlatore
Participant
October 31, 2017
Question

After Effects 2018 Crash On Startup

  • October 31, 2017
  • 4 replies
  • 5482 views

Hello,

recently I updated After Effects CC from 2017 to 2018 version.

Since then AE crashes every time when I'm trying to start it.

The loading screen comes up and when it says "scanning folders:", it crashes

and asks if I want to send a crash report to Adobe (I dit it). I tried different

things like reinstalling, reset settings, resetting my system, I even installed the 2017 version

again but it crashed too but it worked perfectly before I installed the

new version. I really have no idea what could be the problem, all other Adobe Apps are

working just fine and trying to google this problem didn't end in any helpfull solution.

And im from germany, so if you want to answer in german, that's fine.

(and yeah, I hope my english is good enough for you to understand everything).

Here is the crash report I always get:

_________________

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="1.5.2" clientVersion="1.5.2" applicationName="After Effects" applicationVersion="15.0" build="180">

<time year="2017" month="10" day="31" hour="16" minute="28" second="17"/>

<user guid="fba4abe5-2600-41fc-9653-6357a9891f6f"/>

<system platform="Windows 10 Home" osversion="10.0" osbuild="15063" applicationlanguage="de-DE" userlanguage="de-DE" oslanguage="de-DE" ram="16204" machine="Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz" model="Intel64 Family 6 Model 94 Stepping 3" cpuCount="8" cpuType="8664" cpuFreq="2592 MHz"/>

<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FFCCC08FF79">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x00007FFCCC08FF79" symbolname="getJITVersion"/>

<stackStatement index="1" address="0x00007FFCCC26F0A0" symbolname="OpenVulkanCompiler"/>

<stackStatement index="2" address="0x00000000000000D0" symbolname="unknown"/>

<stackStatement index="3" address="0x00007FFCCC08FEF0" symbolname="getJITVersion"/>

<stackStatement index="4" address="0x00007FFCC9228EC6" symbolname="OpenAdapter12"/>

<stackStatement index="5" address="0x00007FFCC9228952" symbolname="OpenAdapter12"/>

<stackStatement index="6" address="0x00007FFCC92287C4" symbolname="OpenAdapter12"/>

<stackStatement index="7" address="0x00007FFCC91B0332" symbolname="OpenAdapter12"/>

<stackStatement index="8" address="0x00007FFCC9681DB3" symbolname="unknown"/>

<stackStatement index="9" address="0x00007FFCC96820F4" symbolname="unknown"/>

<stackStatement index="10" address="0x00007FFCC968AA1B" symbolname="GetBehaviorValue"/>

<stackStatement index="11" address="0x00007FFCC9688ACE" symbolname="D3D12CreateDevice"/>

<stackStatement index="12" address="0x00007FFCC96889F0" symbolname="D3D12CreateDevice"/>

<stackStatement index="13" address="0x0000000051324448" symbolname="CTJPEGLibTerminate"/>

<stackStatement index="14" address="0x000000005131CEEC" symbolname="CTJPEGLibTerminate"/>

<stackStatement index="15" address="0x000000005132C1E7" symbolname="CTJPEGLibTerminate"/>

<stackStatement index="16" address="0x000000005132B8BA" symbolname="CTJPEGLibTerminate"/>

<stackStatement index="17" address="0x000000005127538E" symbolname="CTJPEGLibTerminate"/>

<stackStatement index="18" address="0x000000005108E5A9" symbolname="CTJPEGWriter::CTJPEGWriter"/>

<stackStatement index="19" address="0x000000005108E0E3" symbolname="CTJPEGWriter::CTJPEGWriter"/>

<stackStatement index="20" address="0x0000000051084F16" symbolname="CTJPEGWriter::CTJPEGWriter"/>

<stackStatement index="21" address="0x00000000518941F1" symbolname="RecordTag"/>

<stackStatement index="22" address="0x0000000051893B62" symbolname="RecordTag"/>

<stackStatement index="23" address="0x000000005109A7DA" symbolname="EntryFM"/>

<stackStatement index="24" address="0x0000000007F27188" symbolname="D_PST_InventAGIFOptionsH"/>

<stackStatement index="25" address="0x0000000007F25317" symbolname="D_PST_InventAGIFOptionsH"/>

<stackStatement index="26" address="0x0000000007F24780" symbolname="D_PST_InventAGIFOptionsH"/>

<stackStatement index="27" address="0x0000000007F25C41" symbolname="D_PST_InventAGIFOptionsH"/>

<stackStatement index="28" address="0x0000000007CECB9C" symbolname="PLUG_GetRoutineCount"/>

<stackStatement index="29" address="0x0000000007CED21B" symbolname="PLUG_GetRoutineCount"/>

<stackStatement index="30" address="0x0000000007CEC7ED" symbolname="PLUG_GetRoutineCount"/>

<stackStatement index="31" address="0x0000000007CED53D" symbolname="PLUG_GetRoutineCount"/>

<stackStatement index="32" address="0x0000000007CED87F" symbolname="PLUG_GetRoutineCount"/>

<stackStatement index="33" address="0x0000000007CEC862" symbolname="PLUG_GetRoutineCount"/>

<stackStatement index="34" address="0x0000000007CED53D" symbolname="PLUG_GetRoutineCount"/>

<stackStatement index="35" address="0x0000000007CEAF4F" symbolname="PLUG_Search"/>

<stackStatement index="36" address="0x00000000078F2B23" symbolname="aelib::Death"/>

<stackStatement index="37" address="0x00000000078EDA84" symbolname="aelib::InitIterator::operator++"/>

<stackStatement index="38" address="0x0000000002D11A5E" symbolname="CEggApp::BirthPlugins"/>

<stackStatement index="39" address="0x0000000002D1AE16" symbolname="CEggApp::IEggApp"/>

<stackStatement index="40" address="0x0000000002CCA716" symbolname="CEggApp::CEggApp"/>

<stackStatement index="41" address="0x0000000002D51F1B" symbolname="egg::dynamiclinksupport::SetMemoryLimits"/>

<stackStatement index="42" address="0x000000000283E627" symbolname="AEWinMain"/>

<stackStatement index="43" address="0x0000000000401B5F" symbolname="unknown"/>

<stackStatement index="44" address="0x00000000004023BC" symbolname="unknown"/>

<stackStatement index="45" address="0x0000000000403C05" symbolname="unknown"/>

<stackStatement index="46" address="0x0000000000404427" symbolname="unknown"/>

<stackStatement index="47" address="0x00007FFD19A22774" symbolname="BaseThreadInitThunk"/>

<stackStatement index="48" address="0x00007FFD1A120D51" symbolname="RtlUserThreadStart"/>

</thread>

</backtrace>

<registerSet>

<register name="RAX" value="0x000000000000A14E"/>

<register name="RBX" value="0x00000000000000D0"/>

<register name="RCX" value="0x00000000000000D0"/>

<register name="RDX" value="0x00007F76CC26F0A0"/>

<register name="RSI" value="0x00007FFCCC26F0A0"/>

<register name="RDI" value="0x0000008600000000"/>

<register name="RSP" value="0x0000000000D7AD08"/>

<register name="RBP" value="0x0000000000D7B968"/>

<register name="RIP" value="0x00007FFCCC08FF79"/>

<register name="EFL" value="0x0000000000010207"/>

<register name="LastExceptionToRip" value="0x0000000000000000"/>

<register name="LastExceptionFromRip" value="0x0000000000000000"/>

</registerSet>

<binaryImageSet>

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<dumpType>

Full

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</crashreport>

________________

I really hope there is a simple solution. Thx for your help!

This topic has been closed for replies.

4 replies

studpoulet
studpoulet
Participant
July 25, 2018

I had the same issue,

I tried several things but the one which worked for me, was :

_to remove After Effects with the Creative Cloud manager

_then go to C>Programs>Adobe and remove manually all the old versions folders by deleting and clearing the recycle bin

_go back to Creative Cloud manager and install the latest version of After Effects  (15.1.1)

_launching After Effects without migrating personal settings

I didn't have any startup issues since I did it.

Hope it can help some of you.

Have a nice day

    juandv3d
    juandv3d
    Participant
    November 3, 2017

    I had the same error, the solution was:

    1. do not migrate settings

    2. update Mr Horse plugin (Animation Composer)

      A
      Aquilos
      Participant
      November 21, 2017
      Please download the attached file to view this post
      ToolfarmJP
      Community Expert
      ToolfarmJPCommunity Expert
      Community Expert
      November 2, 2017

      Hello,

      It is a pity. You can see the name of the loading plug-ins and fonts in the flash animation when After Effects is launched. Would you give me a clue of the name just before your After Effects is crashed. The file may be collapsed.

      Rentlatore
      RentlatoreAuthor
      Participant
      November 2, 2017

      Hey,

      it shows up "scanning folders: scale" but not erveytime, sometimes it is "scanning folders: file formats" or anay other folder like materials etc. But it always stops on "scanning folders: XY"

      Rentlatore
      RentlatoreAuthor
      Participant
      November 2, 2017

      that's a screenshot of AF right when it crashes.

      ToolfarmJP
      Community Expert
      ToolfarmJPCommunity Expert
      Community Expert
      November 1, 2017

      Hello,

      Have you tried to launch After Effects at default setting? You hold the key of Ctrl + Alt + Shift (for Win) or Command + Option + Shift (for Mac) and launch After Effects.

      Rentlatore
      RentlatoreAuthor
      Participant
      November 1, 2017

      Yes, but it didn't work.

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