Participant

Answered

After Effects 2019 Crashes every time

Forum|Forum|7 years ago
December 1, 2018
12 replies
47946 views

Hey!

i don't know why, but every time i try to launch AE 2019 on my WIN 10 it crashes with this massege:

After Effects error: Crash in progress. Last logged message was: <8732> <Scripting <5> Executing startup/shutdown script at: C:\Program Files\Adobe\Adobe After Effects CC 20191 Support Files Scripts\Startup command Line Render.jsx

i tried to uninstall an re-install AE, and restarting my computer.. that all the weapons i got

anyone has an idea?

thanks

Correct answer id1742894

Okay, i figured it out, after a lot of tries, i simply uninstalled AE 2019, and moved the whole "Adobe After Effects CC 2019" folder from:

C:\Program Files\Adobe

(not sure where is the parallel folder on OSX)

and i installed it again. that's it.

in the process i was chating with Adobe agent for help, and they said that method works...

here's the transcript of the chat:

Shrayanka: Hello. Welcome to Adobe Technical Support.
Shrayanka: We appreciate your patience and regret the inconvenience due to the high wait time.
I D: hi
Shrayanka: Hello, as I can check you are facing crash issues while launching AE?
I D: yes indeed
Shrayanka: I apologize for the inconvenience caused, I will try my best to resolve the issue
Shrayanka: .
Shrayanka: Please share your system specifications(RAM, graphic card, processor).
I D: i have an I7 processor, nvidia 1060GTX GPU, and 32RAM
Shrayanka: Thank you for the information and I am sorry to know that you had to face such inconvenience.
Shrayanka:
Shrayanka: May I start a remote session with your computer to troubleshoot the issue? If this is okay, please close your personal files/folders before sharing your screen with me.
I D: AE 2019 was working fine until one day it has stopped working
I D: it's okay, but i'm in the middle of (another try) instaling AE 2019
Shrayanka: No issue let us stay connected until it is downloaded, then I will take control and solve it.
I D: can you dogreat, i'l tell you when it's ready
I D: Thanks!
Shrayanka: You are welcome.
I D: okay, it's done
Shrayanka: Does it work ?
I D: you know what, it does!
I D: can i tell you what i did just to check if i diidn't harm anything?
Shrayanka: Yes sure please.
I D: i uninstalled AE, and the moved away the Adobe After Effects CC 2019 on path:
I D: C:\Program Files\Adobe
I D: and instaled again... and it worked
Shrayanka: Perfect !
I D: Great! thank you for giving me luck!
Shrayanka: You are welcome
Shrayanka: Is there anything else I can help you with?
I D: no, thanks
Shrayanka: You are going to receive a customer satisfaction survey. I would appreciate it if you fill it out. Thank you, goodbye!

S

solén27427780

Participant

Hi.

But do you lose every plugin you´ve installed?

M

motiondude

Inspiring

I'm in the same boat. Both AE and AE render crash on startup. Here's my system:

• Version CC2019 (16.1.3), no additional scrips or plugins installed

• Version CC2018 (15.1.2), no additional scrips or plugins installed

• OS 10.12.6

• 2 x 3,46 GHz 6-Core Intel Xeon

• 96 GB 1333 MHz DDR3

• NVIDIA GeForce GTX 980 Ti 6144 MB

• CUDA Driver Version: 387.178

• NVIDIA Web Driver 378.05.05.25f19

Update: I uninstalled AE CC2019 and reinstalled to no avail. Tried to do the same with CC2018 which is now not shown anymore in the CC panel to reinstall.

M

Maono

Participant

I'm in the same boat as well but what I'm finding is that when I try to create a new comp NOT from footage and import files, assets in, everthing "seems" (I say seems because this is only the 2nd time I've tried it in an hour) to be ok. I had an adobe tech chat w/ me for about an hour early this morning and said it might be a corrupt windows file but that autocad 2017 is crashing it?! The guy was trying to be helpful but I think after an hour we were both ready to try something else. I'm having the same exact problem on my laptop as well.

So I will update if things continue to work out. Mind you I'm a novice and come from the Autocad/3ds Max world but this seems odd that a program this powerful that's been around this long would have the same problem stretching back to 2013?! I started reading a thread about it and didn't realize it was an ongoing thing. Anyway, fingers crossed.

Matt Bacon

Participating Frequently

I am having the same issue: crashes on start-up EVERY time. I work two jobs and freelance in what time I can spare. This has absolutely ruined my night.

More to the point, I don't even understand what this means:

I D: i uninstalled AE, and the moved away the Adobe After Effects CC 2019 on path:
I D: C:\Program Files\Adobe

"and moved away" the path. Can someone please explain exactly what was done here? Meanwhile, i'm re-installing 2018 and my window to get work done has closed.

This is disgusting.

Matt Bacon

Participating Frequently

Original post is from Dec. 2018!?!? How is this still not resolved in a way that does not require me moving system files or folders?! What the heck am I paying for?!

Paul Foulkes

Participant

I would recommend checking your graphics card drivers are fully updated, mine were not and that was causing the issue. Adobe found the issue as I waited on chat for a while but they found it, try looking up your card drivers online and updating, that instantly worked for me.

Paul Foulkes

Participant

Hi All,

Sorry it's a little late on the original post however I had the same issues as above and adobe helped me directly. I had sufficient hardware and gfx card but AE 2019 kept crashing, it would sometimes load a project, then not, then run for a while then crash. I had the blank screen issue at the start then booted using alt and shift, which resolved temporarily, I contacted via direct chat and they took a look at my settings and machine and it was my drivers on the gfx card that had not updated which was causing the issue.

As soon as I updated the drivers the issue was solved! Sounds simple and obvious however mine was not set to auto update!

Hope this helps, better late than never!

KR

Paul

nickc27627524

Participant

Here's something that seemed to work for me just now (my file has been open now, and working, much longer than it was staying open earlier today, but I'll delete this if it starts crashing again):

It's stupid, because it's disabling a main feature, and I can't promise it's your problem, but disabling Cinema 4D renderer seems to have helped. Even though I had no 3D activated, I apparently had been creating Comps with that as the default. So I went into each comp's settings and changed the renderer to classic. Again, I want to specify that this project uses NO 3D so while it doesn't make a difference to me, there should be no reason this has allowed me to go from "well, guess this client isn't getting their video" to "everything's fine!"

This would explain why some project files were great for the whole time you were working on it and some can't do anything.

Goes without saying that I can't use the Cinema 4D or Ray-Traced renderers to extrude things without it being crash city, so it's still a broken product that they're selling at full price. Hope this helps somebody.

J

J Graves

Inspiring

I wish I could get that far! After opening a single project successfully in 2019 (the first time I'd opened a project with it), it unexpectedly crashed and every subsequent attempt at opening the program (not the project), resulted in an immediate crash. I uninstalled and reinstalled several times. No luck. I thought "OK, I'll build some titles on my backup system and export them". No luck. The first time I opened AE2019 the program hung and crashed. Keep in mind that this is on an entirely different computer! Uninstalling, including Preferences, and reinstalling still it crashed before it fully opened. I reinstalled AE2018 and am able to work, but that'll only be a temporary workaround.

Does anyone know if Preferences are being saved to the Adobe Cloud and when I try to Open AE2019 is it reaching for some corrupted Preferences? If that is possible, is there a way to delete Project Preferences from the Adobe Cloud?

noone1313

Participant

Photoshop jams, AFX stops working, you can forget about working in several applications from Adobe at the same time. Time flies, money too. Maybe it's time to think about a class action lawsuit?

J

J Graves

Inspiring

I'm having exactly the same problem with AE 2019.1. It starts to open, hangs, and I get the wonderful little "Would you like to report this crash to Adobe" message. I uninstalled it twice via CC Installer, finally ran the CC Cleaner tool (which, by the way, wipes out all Adobe Apps), reinstalled and the same hang-up crash. When I told the uninstaller not to save my preferences it deleted the After Effects folder completely. I am attempting to reinstall the previous version and am hoping to get back to work. This has cost me time and money!!!

I

id1742894AuthorCorrect answer

Participant

Okay, i figured it out, after a lot of tries, i simply uninstalled AE 2019, and moved the whole "Adobe After Effects CC 2019" folder from:

C:\Program Files\Adobe

(not sure where is the parallel folder on OSX)

and i installed it again. that's it.

in the process i was chating with Adobe agent for help, and they said that method works...

here's the transcript of the chat:

Shrayanka: Hello. Welcome to Adobe Technical Support.
Shrayanka: We appreciate your patience and regret the inconvenience due to the high wait time.
I D: hi
Shrayanka: Hello, as I can check you are facing crash issues while launching AE?
I D: yes indeed
Shrayanka: I apologize for the inconvenience caused, I will try my best to resolve the issue
Shrayanka: .
Shrayanka: Please share your system specifications(RAM, graphic card, processor).
I D: i have an I7 processor, nvidia 1060GTX GPU, and 32RAM
Shrayanka: Thank you for the information and I am sorry to know that you had to face such inconvenience.
Shrayanka:
Shrayanka: May I start a remote session with your computer to troubleshoot the issue? If this is okay, please close your personal files/folders before sharing your screen with me.
I D: AE 2019 was working fine until one day it has stopped working
I D: it's okay, but i'm in the middle of (another try) instaling AE 2019
Shrayanka: No issue let us stay connected until it is downloaded, then I will take control and solve it.
I D: can you dogreat, i'l tell you when it's ready
I D: Thanks!
Shrayanka: You are welcome.
I D: okay, it's done
Shrayanka: Does it work ?
I D: you know what, it does!
I D: can i tell you what i did just to check if i diidn't harm anything?
Shrayanka: Yes sure please.
I D: i uninstalled AE, and the moved away the Adobe After Effects CC 2019 on path:
I D: C:\Program Files\Adobe
I D: and instaled again... and it worked
Shrayanka: Perfect !
I D: Great! thank you for giving me luck!
Shrayanka: You are welcome
Shrayanka: Is there anything else I can help you with?
I D: no, thanks
Shrayanka: You are going to receive a customer satisfaction survey. I would appreciate it if you fill it out. Thank you, goodbye!

arterp47362370

Participant

I did not help

M

monish2000

Participant

After Effects error: Crash in progress. Last logged message was: <8960> <Scripting <5> Executing startup/shutdown script at: C:\Program Files\Adobe\Adobe After Effects CC 20191 Support Files\Scripts\Startup command Line Render.jsx

Ihave the same problem when the opening of After effects cc 2019 what is the solution? I have a i5 7th Gen 8GB of ram and 1 TB HDD hard dial with 2gb of NVIDIA graphic card and windows 10 pro operation system. When I am going to uninstall the AE it shows the message of " Please Save your work and close the following programs for all logged in users, then click "continue": (error code: 131) " but I don't have any file to save. What is the reason for this problem?

M

micheles71799324

Known Participant

Same issue in CC2019 on Scripts loading, for me and many others... and without any installed plugin..
CC2018 works perfectly...

arterp47362370

Participant

Hi, I had this problem when I installed the twixter plugin and did not delete the previous version, transfer all the files from the scripts somewhere for a while and you should be shown what the error is.

D

danielw86318583

Participant

Hi. Had the same issue and was giving up on finding a solution, but before sending the computer out of the window I found the 'commandlinerenderer.jsx' file in the location in the error message and moved it out of the 'Startup folder' (moved it elsewhere just if it was vital....) and everything (so far) seems to be working fine. I'm sure it is meant to be used for something, but I've just completed a project with no issues and that is all I'm after!

D

danielw86318583

Participant

This worked fine for three times opening up after effects. Now it has just started complaining about another file. I did uninstall 2018 version (after just downloading again as a potential work around) in that time so it could be linked somehow. But 2019 is back to crashing... I will have to download 2018 to actually get some work done so will see if that helps 2019 to work? I don’t enjoy having to bug test Adobe software every time an update comes out though.

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