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kamronislamov
Participant
Jun 23, 2020 2:32 PM UTC
Answered

After Effects 2019 Error: < Unspecified Drawing Error >

Please help! I encountered this problem: When I launch Adobe After Effects 2018 on macOS 11 Big Sur Beta 1, I get an error ‹Unspecified Drawing Error› what should I do?

 

Note: Title edited by Moderator to include version number

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    Rameez_Khan
    Rameez_KhanCorrect answer
    Legend
    Nov 25, 2020 7:11 PM UTC

    UPDATE:

     

    After Effects 2019 (v 16.x.x) isn't compatible with macOS Big Sur.

    Big Sur has some major code changes under the hood. After Effects interacts with certain components of macOS that have been modified or no longer exist in Big Sur resulting in incompatibility issues. Some users in this thread have reported that they are not running into this issue after updating their plugins. Based on that info, we recommend:

    • Updating to the latest version of After Effects 2020 (v 17.5.1) if you're running macOS Big Sur
    • Updating your plugins might also help in resolving the issue

     

    Thanks.

    Rameez

     

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    Freddy0D4
    Participating Frequently
    Nov 23, 2020 10:12 PM UTC

    Tienes que actualizar el Adobe. Yo lo hice y funciona bien (2020).

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    Rameez_Khan
    Rameez_Khan
    Legend
    Nov 24, 2020 1:57 PM UTC

    Which version of After Effects 2020 is working for you exactly?

    https://community.adobe.com/t5/after-effects/faq-how-to-find-the-exact-version-of-after-effects-you-re-using/td-p/9972137

     

    Thanks,

    Rameez

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    paolodizer
    paolodizer
    Participant
    Nov 23, 2020 7:11 AM UTC

    Im still having the problem. Will this issue be resolved after the next OS update? 

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    Rameez_Khan
    Rameez_Khan
    Legend
    Nov 24, 2020 1:57 PM UTC

    Hi paolodizer,

     

    I don't think it will be resolved after the next OS update. Which version of After Effects are you using exactly?

    https://community.adobe.com/t5/after-effects/faq-how-to-find-the-exact-version-of-after-effects-you-re-using/td-p/9972137

     

    Thanks,

    Rameez

     

     

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    zelbahrawy
    Participant
    Nov 21, 2020 11:03 PM UTC

    I've got the same issue as well, and I don't know what to do. It drives me crazy.

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    Rameez_Khan
    Rameez_Khan
    Legend
    Nov 23, 2020 5:38 PM UTC

    Hi zelbahrawy,

     

    Which version of After Effects are you using exactly?

    https://community.adobe.com/t5/after-effects/faq-how-to-find-the-exact-version-of-after-effects-you-re-using/td-p/9972137

     

    Thanks,

    Rameez

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    zelbahrawy
    Participant
    Nov 24, 2020 8:52 PM UTC

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    Rameez_Khan
    Rameez_Khan
    Legend
    Nov 19, 2020 8:13 PM UTC

    UPDATE:
    We're discussing this internally. Can you please make sure that you've updated to After Effects 17.5.1 as we have done our Big Sur testing on that version?

     

    Thanks,

    Rameez

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      Can Yıldırım
      Participating Frequently
      Nov 19, 2020 9:09 PM UTC

      The program did not work after an Apple update.(Big Sur) There is nothing to do with updating the application. Please find the solution to the error now.

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      Rameez_Khan
      Rameez_Khan
      Legend
      Nov 20, 2020 11:48 AM UTC

      If you're in a production environment, it's always recommended that you wait for a few months if there is a major OS update or an application update. If you will search the internet, you'll find a lot of blogs that recommend not updating to Big Sur yet.

      I mentioned updating to After Effects 17.5.1 because all our Big Sur testing has been done on that version, so if you're running into any issues with After Effects 17.5.1 on Big Sur, I can share them with the After Effects team.

       

      -Rameez

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      Can Yıldırım
      Participating Frequently
      Nov 19, 2020 5:20 PM UTC

      HELLP ! @Rameez_Khan @km59235442 

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      Rameez_Khan
      Rameez_Khan
      Legend
      Nov 19, 2020 5:00 PM UTC

      Hi everyone,

       

      I'm sorry to hear about this issue and not jumping on to this thread sooner! I understand that many of you have third-party plugins for After Effects and removing them doesn't make the problem go away. Is that correct? 

      I have also noted that some of you have reset prefs and cleared cache files but that hasn't helped either.

      • What happens after you click OK? Do you get a crash report?
      • Does After Effects go into a "not responding" state?
      • Does the app go past the splash screen?

       

      I have reported this issue to the After Effects team so that they can look into it. Meanwhile, would it be possible for anyone of you to share a screen recording exhibiting the problem?

       

      Thanks,

      Rameez K.

      After Effects Community Manager

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        km59235442
        km59235442
        Participant
        Nov 19, 2020 5:07 PM UTC

        Corrrect - removing all plugins didn't resolve the issue.

        Correct - clearing preferences didn't resolve the issue either.

         

        After clicking okay (which has to be done multiple times to clear the window) any additional action, so creating a new comp, layer and just closing AE. I had to force quit. AE is still responsive between any of these additional actions, so no beachball, etc.

        Yes, the error pops up after the splash screen.

         

        To everyone else. I've reinstalled from an older timemachine back up prior to updating to Big Sur and AE is working fine again. 

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          Can Yıldırım
          Participating Frequently
          Nov 19, 2020 5:17 PM UTC

          Everything he said is true!  Error continues @Rameez_Khan . I can't work please!

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          Can Yıldırım
          Participating Frequently
          Nov 19, 2020 4:33 PM UTC

          Please help me! I did update it gave an error ! Unspecified Drawing Error ! HEEELLLPPP !

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          Can Yıldırım
          Participating Frequently
          Nov 19, 2020 4:36 PM UTC

          I can't work please!  @gokhanaltinordu @kamronislamov @Jean5D13 @ZyTama @km59235442

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          Jean5D13
          Participant
          Nov 19, 2020 12:56 PM UTC

          Same thing happens to me, paralyzed... Very disappointed to say the least

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          ZyTama
          Participant
          Nov 19, 2020 7:25 AM UTC

          I've thought i was the only one with this problem. Still no response from adobe, working in a project, can't even open after effects. 

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          youthquake
          youthquake
          Participant
          Nov 17, 2020 8:08 PM UTC

          Same issue as everyone else is having. Everything works fine in Big Sur except for After Effects 2019 and it keeps giving me the same error of Unspecified Drawing Error. Removing plugins doens't work. Need to work in 2019 as editing in Premiere 2019 and unable to use newer version because of clients. Any feedback or response from someone about this would help.

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          hiddenocean
          hiddenocean
          Participant
          Nov 18, 2020 4:07 PM UTC

          Please share if you find a solution!

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          gokhanaltinordu
          Participant
          Nov 18, 2020 9:17 PM UTC

          pleasee solution!!!

          we can't dont work 😞

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