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barbara24344283gkir
Participant
May 6, 2022
Question

After Effects 2019 keeps crashing

  • May 6, 2022
  • 2 replies
  • 144 views

Hey, 

so after 2 months, I wanted to edit a video. I have imported a mp3 file needed for that, but as soon as I want to play it, After Effects crashes.

I've tried other mp3 files which I've used before, but it just doesn't work, I've never had that issue before.

I tried restarting multiple times, I have cleared the disk cache and memory and I also created new projects. But every time I try to preview play, the program crashes.

 

I have a laptop with 16GB RAM, Intel core i7 (10th gen) and a NVIDIA GeForce Graphics Card. 

 

I really hope someone is able to fix that issue.

This topic has been closed for replies.

2 replies

B
Community Expert
Byron CortezCommunity Expert
Community Expert
May 6, 2022

Además, te sugiero que para editar un video es preferible utilizar Premiere Pro. Trabajarás más fluido en esta aplicación. 

Byron.
Mylenium
Mylenium
Legend
May 6, 2022

Well, the whole workflow is questionable, as AE is always terribel with MP3s. Try to convert it to a WAV. Outside that the things to check are your audio preferences, your system's audio driver and settings, AE's preview settings. Something most definitely has changed there if it worked before...

 

Mylenium

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