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scarlettp80086728
Participating Frequently
January 10, 2020
Question

after effects 2019 saving error

  • January 10, 2020
  • 3 replies
  • 2126 views

i was trying to save my video's progress so i don't lose it and it comes up with this message saying 

after effects warning: error with file (user name and file name). but after the file name it comes up with these numbers -> 332.4367050176.aep 

?? i never named the file with these number either.

Anyways i tried to save it to different locations such as my desktop, another folder, documents folder. and it still wouldnt work. 

heres the message 

This topic has been closed for replies.

3 replies

C
Carlos35388375futg
Participant
August 1, 2024

I had the exact same problem. I tried deleting it and starting all over again, and I kept getting the same error. The error happens because the HDD is full, and after effects isn't capable of saving. 
Hope this helps.

janeawest
janeawest
Participant
October 19, 2020

Hi i'm actually having the same issue now. I thought it could be a memory/storage issue so I tried saving to my hard drive but nothing is working. What do you think the issue could be and is there any solving? 

caroline_edits
Community Manager
caroline_editsCommunity Manager
Community Manager
October 27, 2020

Hey Jane!

I wonder if it's a permissions issue, I would recommend trying to save directly to your desktop and see if that works. 

 

Caroline

    Rameez_Khan
    Rameez_Khan
    Legend
    January 10, 2020

    Hi Scarlett1701,

     

    Which version of After Effects are you using? https://community.adobe.com/t5/after-effects/faq-how-to-find-the-exact-version-of-after-effects-you-re-using/td-p/9972137

    Which OS are you on?


    Can you try the File > Save As option and see if that works?

     

    Thanks,

    Rameez

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