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After Effects 2020 Unsupported Video Driver

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I updated reciently to Adobe CC 2020 , and I got this error when I open After effects ,

I updated the VGA driver , but its still there .

Any idea what that is ??

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Kat DecaCorrect answer

Inspiring

I was able to solve this by installing the right driver. I was simply updating Intel drivers instead of NVIDIA drivers a noob mistake of mine. Not sure if that's also the reason for the others with this issue though.

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H

Hisar

Participant

I have same problem. 😞

hp zbook 17

17 4700mq 2.4ghz

nvidia quadro k3100m 4gb

intel hd 4600

32gb ram

win10

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andrewm88104368

Participant

All my friends have this issue, we all have different computer builds. ALL 10 OF US HAVE THE SAME EXACT ISSUE! And the fix adobe tells you to do doesn't even work... WHY have they not fixed this yet. If you continue with known issues, there is a huge performance drop, at least for me... and there a quite a lot of random glitches that happen.

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R

ryank63454105

Participant

NVIDIA GeForce GTX 750 Ti not supported? Why? This is an up to date graphics card that has been working FINE until today. There goes what little that was left of my client projects in the epidemic.

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isardcomedy

Participating Frequently

Having same exact issue. Hardware is:

Windows 10 Home

Processor: Intel core 17-1789 CPU@3.60GHz

Memory: 32.0 GB

64-bit Operating System, x64-based processor

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T

Thumbslinger

Inspiring

Really frustrating. I did all the steps, correctly, to update the drivers and when I open either PremierPro, I get the issue. Try again, it works but then reappears for After Effects. "Fix" that, then it doesn't work for PremierPro.

I'm on an Alienware 15 R3 Signature Edition laptop

Intel Core i7-7700HQ CUP @ 2.80GHz

16 Gigs of RAM on a 64 bit system

NVIDIA GeForce GTX 1060

Completely capabile of running anything. I usually have Cinema4d (the actual one, not lite) open and PremierPro, Photoshop and sometimes AfterEffects all at once and whenever I'm actually working in either, everything is fine.

I would like the actual technical explanation, in NASA terms, why there is even a need for this... what 'new' components or features in After Effects or PremierPro require driver updates?

I feel the whole idea of working in Agile has become a falsely believed mantra among so many developers world-wide that the notion of just releasing is more important than developing something that works...100% of time. It's possible. It really is, but line managers, product managers and especially project managers need to step back, have more pride about making stuff that works rather then showing their bosses they got something shipped.

Get this addressed. There are really only four flagships: Illustrator, Photoshop, After Effects and PremierPro.. in that order, that matter right now.. forget people working on the next Animate, or XD or even InDesign and get the group solving these issues... better yet, be progressive and partner closer with 3rd parties like Intel and NVidia and just have new drivers as part of the actual install.

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farbus

Participant

Amen.

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ebudde090

Participant

I am getting the same error. After attempting a manual driver update, I get a response that I am curremtly running the most recent Display Adapter Drivers. Pretty much stuck. Have any Adobe people responded to this?

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therusman

Participating Frequently

I had this issue and solved it. I loaded the latest graphics driver and within a few hours the damn warning came back. I Googled ‘after effects disable system compatibility report’ and found a video by the same title right away that showed you how to get to the ‘console’ in AE (and Premiere) (ctl F12 I think) go to the debug choices, search for report.enable and say ‘no’. This is probably not the greatest idea as it is most likely set to ‘yes’ by Adobe for a reason, but the issue was too annoying.

Rusty

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ejec4T524

Participant

But if you disabled the reports then youare basically "continuing with known issue" so are you having rendering issues or quality issues?? Your idea is sound but not if quality is sacrificed.

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chuanweb

Participant

I met the same issue

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Wook-of-Wall-St

Participant

This is still happening to me as well, really just want to be able to run AE properly... Have you or anybody else had issues with the program freezing while working for a bit after hitting "continue with known issues"?

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Paulie73

Participant

Hi and yes, I have a Quadro K3100M with the most recent nvidia drivers as of 2-28-2020 - R418 U8 (426.50) WHQL. "Continuing with known issues" gives me errors when rendering, as follows...

Writing with exporter: H.264
Writing file type: H264
Around timecode: 00:01:17:23 - 00:01:18:09
Rendering at offset: 77.767 seconds
Component: H.264 of type Exporter
Selector: 9
Error code: -1609629695

The error code given apparently relates to a Memory Access Error of the GPU Ram.

It is a little disappointing that Adobe have done nothing to resolve this issue, especially as there are so many users with the same issue. It's holding up production for many people and they keep fobbing it off, there has been nothing on this thread that resembles any form of attempt on their part to find a solution. This has only been an issue since AE CC 2020 was released.

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nishu_kush

Legend

Hi SamehBijo,

Thanks for reaching out. Please share your system specifications (CPU, GPU, RAM, OS version).

Also try to update your Nvidia GPU driver from their website.

Let us know if updating the driver helps.

Thanks,

NKush

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SamehBijoAuthor

Participating Frequently

HP Zbook 17 workstation

intel core i7 4900 2.8 Ghz

Quadro K4100M

32 GB Ram

Windows 10

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MrBrandonBurke

Participant

did you get a response to fixing this. I have the same issue.

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