Participant

Question

After Effects 2020 won't launch

Forum|Forum|5 years ago
June 22, 2020
6 replies
5270 views

my computer info

after effects won't launch. The AE icon bounces in the dock as if it starts to open and then it simply stops. NO error window. I have reinstalled it. I have tried resetting presences (Command + Shift + Option) while starting the app. Have restarted my machine.

Error or problem

This topic has been closed for replies.

Participant

This may/may not apply ...

I just installed onto my computer, never used the program. I went into the Program Files folder and launched the After Effects Render Engine. It loaded and closed it, then I ran the main After Effects and it opened for me.

This was on Windows 10 though 😕😕 hope it works on Mac as well!

Inspiring

Same problem here. Premiere won't start, either. I've uninstalled, used Adobe's CC Cleaner, updated graphic drivers and rolled them back, nothing. They both just crash, usually requiring a hard restart of my computer.

I've already lost a day now, where is the fix??

Participant

Me too, same problem.

Tried all the solutions, including uninstall and reinstall of creative cloud and every app.

Neither premier pro nor media encoder will open, they just dead end.

Participant

Bump. Same issue. No splash screen, just end of bouncing. Tried methods in article.

Legend

Hi tylerb71605199,

Could you share your system specifications (CPU, GPU, RAM, OS version)? Also, have you tried resetting the After Effects preferences: https://community.adobe.com/t5/after-effects/faq-how-to-reset-trash-preferences-in-after-effects/td-p/10634342?page=1

Let us know if it helps.

Thanks,

Nishu

Participant

I am having the exact same issue. Can anyone shed any light please? Nothing in the suggested article is working.

Legend

Sorry for the delayed response.

Are you still having the issue? Please try the suggestions mentioned in the following article: https://community.adobe.com/t5/after-effects/faq-how-to-fix-common-after-effects-crashes/td-p/10684130?page=1

Let us know if it helps.

Thanks,

Nishu

Community Expert

Community Expert

I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the After Effects forum.

RAGGATIIIAuthor

Participant

Thank you. My apologies for not properly locating the question.