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A
akport
Participant
June 7, 2021
Question

After Effects 2021 (18.2.0) takes forever to quit

  • June 7, 2021
  • 7 replies
  • 2407 views

Running After Effects 2021 (18.2.0) on Windows. Program runs well. When I quit, it takes a long, long time to close out the program. Oftern I'll use Task Manager to quit. This behavious seems to have started within the last two updates. 

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    7 replies

    F
    Fizzrock
    Known Participant
    February 1, 2023

    The December 2022 release (version 23.1) bug fix notes say:

    • Fixed an issue that caused a long delay when closing large projects. 

    While they may have fixed "an" issue, the issue is still there.

    I create templates, and often make large and complex projects.

    My current project uses an AEP about 38MB in size, with many comps / layers / expressions. 

    Currently, it takes several minutes (2-6 average) just to quit AFX.

    If I simply load the project and don't do much with it, it can close much faster.

    If I use the project, render several comps, etc., that is when it is slow to exit.

    In Windows, looking at the Task Manager, when I quit AFX the memory SLOWLY drops down over time, while AFX is using CPU. This happens every time it is slow to quit - the memory is slowly going down over time while AFX crunches away the CPU... doing WHAT?? who knows. This has been the issue for years, in every build of AFX.

    L
    Lena32932615e2zb
    Participant
    January 3, 2024

    Same problem. V 24.1.0 (It was 2024.)

    T
    Teno.n
    Participant
    October 16, 2022

    I'm having the same issue using after effects 22.6
    CPU Ryzen 5950x
    GPU RTX 3090 asus rog
    RAM 64GB

    J
    Josh I
    Known Participant
    October 17, 2022

    Turn off multi-frame rendering. IME that did the trick.

      T
      Teno.n
      Participant
      October 17, 2022

      Thank you very much, it did the trick

      sadly not taking advantage of multi-frame rendering.
      oh well , 

      J
      Josh I
      Known Participant
      March 14, 2022

      Same issues here in the last 2 weeks. Not sure what changed but possibly a windows update.

      i9-11900K

      3090 / Driver 511.23

      128GB

      Win 10 Pro 21H2 19044.1586

        Joost van der Hoeven
        Community Expert
        Joost van der HoevenCommunity Expert
        Community Expert
        March 14, 2022

        What version of Ae @Josh I ?

        J
        Josh I
        Known Participant
        March 14, 2022

        22.2.1

        nishu_kush
        nishu_kush
        Legend
        September 8, 2021

        Hi all,

         

        Sorry for your issue. We can get this checked.

        What's the version of GPU driver that's installed? Is it happening with the latest driver as well? Also, would you mind testing After Effects in a new user account.

        Looking forward to your response.

         

        Thanks,

        Nishu

        DamageJack
        DamageJack
        Participant
        September 13, 2021

        Long long hang time on quit here also. 


        Windows 10.0.19042

        AMD Ryzen 9 3950x

        NVidia GeForce RTX 2070 super (2)

        Driver version: 30.0.14.7168

         

        I've effectively tested in a new user account, which is to say, in my main user account I deleted the two After Effects folders from User\Documents and User\AppData\Roaming\Adobe. So it was running clean, but it still hung on quit.  

        Roberto Tafuro
        Roberto Tafuro
        Inspiring
        July 16, 2021

        Hi to everybody. I'm experiencing this issue in 18.2.1 too. My specs:

         

        Windows 10 Professional 

        Intel Xeon E5-2620 v4

        Asus X99-M WS

        GTX 1080TI

        64GB INASTALLED RAM

         

          heyhouletsgo
          heyhouletsgo
          Inspiring
          June 18, 2021

          I'm also having this issue. It takes forever to close. Sometimes it crashes. It definitely started in the last couple of updates.

           

          Edition Windows 10 Pro
          Version 20H2
          Installed on ‎16/‎11/‎2020
          OS build 19042.1052
          Experience Windows Feature Experience Pack 120.2212.2020.0

           

          After Effects v18.2.1

          AMD Ryzen 9 5900X 12-Core Processor 3.70 GHz

          64GB RAM

          GeForce GTX 1080TI

          Joost van der Hoeven
          Community Expert
          Joost van der HoevenCommunity Expert
          Community Expert
          June 7, 2021

          Can you please share your system info? Like OS and version, CPU, RAM, GPU vRAM, Pr version? Thanks. Also a screen grab of your issue will be helpful.

          A
          akportAuthor
          Participant
          June 8, 2021

          Here is my system information:

          Windows 10 Pro

          Version 20H2
          OS build 19042.985


          Processor Intel(R) Core(TM) i7-6950X CPU @ 3.00GHz 3.00 GHz
          Installed RAM 64.0 GB (63.8 GB usable)

          System has 3 x GeForce GTX 1080 w 8GB vRAM

           

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