After Effects 2021 crashes at launch

Forum|Forum|4 years ago
July 1, 2021
2 replies
439 views

I tried every solution I can find, nothing works

Here is what the crash report says :

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="After Effects" applicationVersion="18.2.1" build="8" source="Windows-Client" crashType="n/a">
<time year="2021" month="7" day="1" hour="13" minute="33" second="57" timeoffset="60" timezone="Paris, Madrid (heure dÂ’Ã©tÃ©)"/>
<user guid="4bf63876-6a68-4cc5-af25-fea1bcc0877d"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="19041" applicationlanguage="fr-fr" userlanguage="fr-FR" oslanguage="fr-FR" ram="32530" machine="Intel(R) Core(TM) i9-8950HK CPU @ 2.90GHz" model="Intel64 Family 6 Model 158 Stepping 10" cpuCount="12" cpuType="8664" cpuFreq="2904 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics 630" description="Intel(R) UHD Graphics 630" driverDate="20210330000000.000000-000" driverVersion="27.20.100.9466" videoModeDescription="1920 x 1080 x 4294967296 couleurs" pnpDeviceID="PCI\VEN_8086&DEV_3E9B&SUBSYS_08321028&REV_00\3&11583659&0&10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA Quadro P3200" description="NVIDIA Quadro P3200" driverDate="20210513000000.000000-000" driverVersion="27.21.14.6647" videoModeDescription="1920 x 1080 x 4294967296 couleurs" pnpDeviceID="PCI\VEN_10DE&DEV_1BBB&SUBSYS_08321028&REV_A1\4&32F4180F&1&0008" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00000000051DA490">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00000000051DA490" symbolname="dvacore::threads::RecursiveMutex::Lock"/>
<stackStatement index="1" address="0x000000000B756B46" symbolname="dvauxphost::UXPInstance::SetScriptContextHandle"/>
<stackStatement index="2" address="0x000000000B737EC2" symbolname="dvauxphost::UXPDescriptor::GetName"/>
<stackStatement index="3" address="0x00000001815538B8" symbolname="ae::egg::UpdateApplicationState"/>
<stackStatement index="4" address="0x00000000051D20F7" symbolname="dvacore::threads::AdaptCurrentEventLoopAsExecutor"/>
<stackStatement index="5" address="0x00000000050BA317" symbolname="dvacore::config::GetVersionString"/>
<stackStatement index="6" address="0x000000000561D219" symbolname="egg::dvainit::AE_DVA_ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler"/>
<stackStatement index="7" address="0x00000000050BA411" symbolname="dvacore::config::GetVersionString"/>
<stackStatement index="8" address="0x00000000050BC460" symbolname="dvacore::config::ExecuteTopLevelFunction<void>"/>
<stackStatement index="9" address="0x00000000051D21E3" symbolname="dvacore::threads::AdaptCurrentEventLoopAsExecutor"/>
<stackStatement index="10" address="0x00000000051D2AB4" symbolname="dvacore::threads::AdaptCurrentEventLoopAsExecutor"/>
<stackStatement index="11" address="0x00007FFDB9BAE858" symbolname="CallWindowProcW"/>
<stackStatement index="12" address="0x00007FFDB9BAE299" symbolname="DispatchMessageW"/>
<stackStatement index="13" address="0x00000001810CA412" symbolname="CEggApp::GetThemeInvaliationSeed"/>
<stackStatement index="14" address="0x00000001815E3E20" symbolname="egg::dynamiclinksupport::SetMemoryLimits"/>
<stackStatement index="15" address="0x00000001810C95D3" symbolname="AEWinMain"/>
<stackStatement index="16" address="0x0000000140002870" symbolname="unknown"/>
<stackStatement index="17" address="0x0000000140003218" symbolname="unknown"/>
<stackStatement index="18" address="0x00000001400036DA" symbolname="unknown"/>
<stackStatement index="19" address="0x00007FFDB9717034" symbolname="BaseThreadInitThunk"/>
<stackStatement index="20" address="0x00007FFDBB242651" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000BFE888"/>
<register name="RBX" value="0x0000000000000030"/>
<register name="RCX" value="0x0000000000000030"/>
<register name="RDX" value="0x0000000000000000"/>
<register name="RSI" value="0x0000000182242E00"/>
<register name="RDI" value="0x0000000000000000"/>
<register name="RSP" value="0x0000000000BFE768"/>
<register name="RBP" value="0x0000000000BFE8D0"/>
<register name="RIP" value="0x00000000051DA490"/>
<register name="EFL" value="0x0000000000010246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

</hbLogSessionDllStatus>
</crash>

</crashreport>

Crash

nishu_kush

Legend

Hi valenting84193056,

Sorry for your issue.

I'll share the crash report with the After Effects engineers and try to get it translated. We'd need more details to troubleshoot the issue properly:

What are your system specifications (CPU, GPU, RAM)?
When exactly does it crash? At launch?

We're here to help, just need more info.

Thanks,

Nishu

valenting84193056Author

I've got a i9 8th Gen from Intel, an Nvidia Quadro P3200 and 32Go of ram.

It crashes only when I try to launch After Effects from scratch, without any project file.

Kyle Hamrick

Community Expert

Can you list some of the solutions you've tried? An Adobe team member should be able to glean something from your crash report, but you're otherwise not giving us much information to be able to assist.

-Re install (with and without Adobe cleaner tool)

-Reset preferences (via Shift+Ctrl+Alt)

-Rename folders 15.0 and 17.0 Old_15.0 Old_17.0

-Delete any file in C:\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore except Public and dummy.txt

-Launch in admin mode

-Set After Effects graphic card by default on my Nvidia P4000 in windows settings and in the Nvidia panel

The only solution I could find is to launch an existing project and Save as. I've currently created a "blank" project I can launch.

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