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ms82206198
Participant
February 10, 2022
Answered

After Effects 2021 crashes on specific project, PLEASE HELP!

  • February 10, 2022
  • 1 reply
  • 205 views

I am working on a project which is due today(!) and all of a sudden a specific composition just crashed randomly.

 

"

Last log message was: <124361> <DBSync> <5> BEE_ThreadedRenderUpdateQueue::Render_DeserializeFullProject ZANZIBAR-2: old=00000000-0000-0000-0000-000000000000, new=9a23bf87-4683-4981-8cd7-61bfdeddaecf, new-ts=112286"

 

This is the error message I keep getting. Also tried to import the composition into a new project: same error message. I really, really need help on this one, since it is a days work and due today.

 

Thanks.

(Running MBPro 2016, Mojave)

This topic has been closed for replies.
Correct answer ms82206198

Hi Wim, 

 

Thanks for the fix. But this was not the solution for my case.

It turned out to be a wrong (CMYK) color profile for one of my (.AI) assets I used in the comp.
So the fix was:
- delete the AI file (from computer completely)

- open de comp (no more error)

- delete the empty media placeholder from the comp

- add a new asset (with correct color profile)

1 reply

W
Wim_Schalley
Inspiring
February 10, 2022

Hi,

Here's how I would go about this: 

- delete all render caches

- create a new project, turn caps lock ON to disable the previewing, go into preferences->display and CHECK Disable Thumbnails. After that, import your project into this new one and save under a different name

- close all open comps in the timeline window

- in preferences->memory, disable multiframe rendering

- turn caps lock off and see if the problem has gone. If it has, you can continue without multiframe support. If not: maybe you could share your project here so one of us can have a look. Not the media, just the project.

Let us know how it goes.

Wim

M
ms82206198AuthorCorrect answer
Participant
February 14, 2022

Hi Wim, 

 

Thanks for the fix. But this was not the solution for my case.

It turned out to be a wrong (CMYK) color profile for one of my (.AI) assets I used in the comp.
So the fix was:
- delete the AI file (from computer completely)

- open de comp (no more error)

- delete the empty media placeholder from the comp

- add a new asset (with correct color profile)

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