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A
ayotunde5C5A
Participant
April 29, 2021
Question

After effects 2021 won't import or save

  • April 29, 2021
  • 2 replies
  • 2010 views

I've worked with after effects 2020 and 2019 and I've never had this problem before but I recently switched to an M1 mac and upgraded to after effects 2021 and now for some reason I can't import any file or save what I'm currently working on, it doesn't bring up any error code or anything , it just doesn't work, I've tried reinstalling it but still the same problem, please help

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    2 replies

    nishu_kush
    Community Manager
    nishu_kushCommunity Manager
    Community Manager
    June 29, 2022

    Hi ayotunde5C5A & Pern,

     

    Do you see any error message? What's the version of the macOS you're on? For testing, please try this:

    1. Sign out of the Creative Cloud desktop app.
    2. Sign in with a different email id. It's fine if it doesn't have a subscription. You may need to start the trial.
    3. Launch After Effects and see if it works.

    Let us know how it goes.

     

    Thanks,

    Nishu

    Pern
    Pern
    Participant
    June 29, 2022

    No error messages, AE thinks save was successful. Only way to save is to send it to Media Encoder and take the newly created project file from there. 

     

    I'm on the latest MacOS version on a MacBook Pro m1 max. Encountered the same problem back in April as well, on earlier builds of macOS and AE. 

     

    Haven't tried signing in to a different account, haven't even tried signing out and signing in with the same account actually, so I'll definitely try both. 

    Jose Panadero
    Community Expert
    Jose PanaderoCommunity Expert
    Community Expert
    April 29, 2021

    On newer macOS versions you need to allow applications to access your hard drive for read and write purposes. What you need to do is to enter into System Preferences > Security and Privacy. Then go to the Privacity tab, locate the Disk Total access and add After Effects into the allowed apps. Restart After Effects.

      A
      ayotunde5C5AAuthor
      Participant
      June 12, 2021

      Thanks! This worked at first, then I closed after effects, started work on another project another day and the error seems to have returned for some reason, i already restarted my mac, restarted after effects and confirmed that after effects has all the necessary permissions

        Pern
        Pern
        Participant
        June 29, 2022
        • Having the exact same problem (although haven't tested importing) and the problem persists even on root user. 
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