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strayuu
strayuu
Participant
December 26, 2021
Question

After Effects 2022 is unable to open

  • December 26, 2021
  • 1 reply
  • 288 views

Hi! i recently changed to a (kind of) new computer (imac macOS Catalina late 2012) and bought adobe after effects. Until now it worked perfectly but i turned off my computer once and whenever i try to open AE now a message pops up saying: ¨After Effects cant continue: unexpected failure during application startup¨.

Ive tried everything i could and knew to fix it but it still wont work.

 

If anyone knows how to fix this problem please help, id gladly appriciate it.

Thank you! 

This topic has been closed for replies.

1 reply

nishu_kush
nishu_kush
Legend
December 27, 2021

Hi strayuu,

 

Sorry for your issue.

Did you make any changes in your computer? For example, installing a new application or a font? Have you tried resetting the preferences of After Effects: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-reset-trash-preferences-in-after-effects/td-p/10634342

Let us know if it helps.

 

Thanks,

Nishu

strayuu
strayuuAuthor
Participant
February 7, 2022

Hello, thank you for replying and sorry fo the late response.

I read through the link you shared and tried the reseting preferences and plug-in cache but this appears when i do so. I havent confirmed it yet since i dont know if itll really delete important stuff like some plugins i have downloaded and i dont want to loose them. 

Will my files be okay if i do this? 

Thank you 

 

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